Brittany Shope
New Albany,OH
Summary
Committed to delivering exceptional results and providing outstanding customer service. Seeking a rewarding position to utilize my skill set and contribute to the success and growth of your organization.
Overview
14
14
years of professional experience
Work History
Ophthalmology Technician
Revision LASIK and Cataract Center
01.2025 - 04.2025
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Provided exceptional customer service while doing medical testing such as OCT, Pentacam, Lipiscan, IOL master, and VF, and addressing patient inquiries or concerns.
- Ensured accurate work up for patients reason for coming in
- Streamlined office workflows by managing inventory levels for supplies and ordering new materials as needed.
- I performed IOP checks with the gold standard applination and administered eye drops/dilation.
- I performed accurate refractions
- Assisted in any clinic duties ranging from cleaning and organizing to patient care
Optician Technician
Berk Eye Care
10.2020 - 01.2025
- Assist optometrists in treating patients Knowledge and hands on experience with OCT's
- Visual field testing
- And Fundus photography. Utilize advanced equipment and technology to assist in the fitting and adjustment of eyewear
- Assist patients with picking out eyewear that works best for the patients prescription as well as contact lens insert and removal teaches
- Provide exceptional customer service
- Ensuring patient satisfaction and repeat business
- Collaborate with multidisciplinary team to ensure efficient and effective patient care
- Maintain accurate records and documentation of patient information and transactions.
Togo Specialist
Chili's Restaurant
01.2020 - 01.2021
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register
- Collected payment from customers and provided change when necessary.
Janitorial Supervisor/Kids club/Operations
LA Fitness
01.2017 - 01.2020
- Supervised janitorial staff
- Ensured the cleanliness, sanitation, and maintenance of facility
- Developed and implemented cleaning staff schedules
- Trained new employees on proper cleaning techniques and safety protocols
- Monitored inventory and ordered supplies as needed
- Watched children in a daycare setting ages ranging from 3 months to 13 years old
- Verified guests checking in while simultaneously answering phone calls
- Investigated and corrected due payments and renewed memberships
- Addressed customer concerns and resolved issues promptly
- Greeted customers in a friendly & welcoming manner
- Worked with front of house and back of house alike to ensure a smooth operations throughout shifts
Host/busser
Bonefish Grill
01.2015 - 01.2017
- Cleaned and set up tables for a tidy and orderly dining area
- Answered phone calls and scheduled reservations
Front Of House Trainer
Tijuana Flats
01.2013 - 01.2017
- Trained new FOH staff on company policies
- Procedures
- And customer service standards
- Developed training materials and conducted training sessions to enhance employee skills
- Assisted in managing daily operations of restaurant
- Provided exceptional customer service
- Ensuring a positive dining experience.
Shift Manager
Marcos Pizza
01.2011 - 01.2013
- Managed daily operations
- Including staff scheduling
- Inventory management
- And customer service
- Trained and supervised a team of employees
- Ensuring adherence to company standards
- Resolved customer complaints and ensured customer satisfaction
- Prepared sales reports and maintained accurate records of expenses.
Education
High School Diploma -
Charles W. Flanagan High School
06.2010
Skills
- Attention to detail
- Communication
- Time management
- Customer service
- Conflict resolution
- Problem solving
- Leadership
- Teamwork
- Service oriented
Timeline
Ophthalmology Technician
Revision LASIK and Cataract Center
01.2025 - 04.2025
Optician Technician
Berk Eye Care
10.2020 - 01.2025
Togo Specialist
Chili's Restaurant
01.2020 - 01.2021
Janitorial Supervisor/Kids club/Operations
LA Fitness
01.2017 - 01.2020
Host/busser
Bonefish Grill
01.2015 - 01.2017
Front Of House Trainer
Tijuana Flats
01.2013 - 01.2017
Shift Manager
Marcos Pizza
01.2011 - 01.2013
High School Diploma -
Charles W. Flanagan High School
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