Brittany Shoup
Otis Orchards,WA
Summary
Experienced professional bringing enthusiasm, dedication and an exceptional work ethic. High energy and outgoing with a passion for positive guest relations. Eager to seek and maintain a remote position utilizing time management and organization skills while delivering excellent customer service.
Overview
10
10
years of professional experience
Work History
Server
Bolo's Bar And Grill
Spokane Valley, WA
10.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Client Relations Specialist - Remote
Belay Mortgage
Portland, OR
03.2020 - 10.2020
- Scheduled relevant content to post to Social Media.
- Stayed up to date with client birthdays and sending out birthday cards.
- Maintained client data base by keeping in contact about upcoming mortgage events, possible refinances and future purchases
- Attending weekly meetings sharing weekly progress
Bartender, Social Media Manager, Banquet Server
Buffalo Gap
Portland, OR
06.2018 - 02.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Scheduled posts sharing relevant content
- Engaged with followers
- Analyzed and reported social media and online marketing campaign results.
- Delivered excellent customer service in fast paced environment providing extensive drink and menu knowledge
Education
Cosmetology -
Paul Mitchell The School Spokane
Veradale, WA05.2015
High School Diploma -
Forestview High School
Gastonia, NC06.2012
Skills
- Efficient, attentive and creative
- Excellent communication and problem solving skills
- Adaptable to any environment employing natural ability to multitask
- Strong work ethic with willingness to learn
- Positive attitude with forward focused mentality
- Ease with Computers and Technology
- Task Prioritization
- Database and Client Management Systems
- Judgment and Decision Making
- Multitasking and Time Management
Timeline
Server
Bolo's Bar And Grill
10.2021 - Current
Client Relations Specialist - Remote
Belay Mortgage
03.2020 - 10.2020
Bartender, Social Media Manager, Banquet Server
Buffalo Gap
06.2018 - 02.2019
Cosmetology -
Paul Mitchell The School Spokane
High School Diploma -
Forestview High School
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