Brittany Shumaker
Marietta,GA
Summary
Versatile IT professional with over 5 years of experience in Information Technology. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements while working in a fast-paced environment. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
8
8
years of professional experience
Work History
IT Software Installer
Benchmark Technology Group
Alpharetta, GA
02.2021 - Current
- Installed banking software and drivers for Remote Deposit Capture for use with Digital Check, Panini, Epson and Canon check scanners.
- Troubleshot software and check scanner issues.
- Scheduled banking customers for Remote Deposit Capture conversion appointments using Calendly.
- Experience with financial technology services such FIS, Fiserv, and Jack Henry.
Support Center Analyst
Leapfrog Services
Atlanta, GA
09.2017 - 10.2020
- Assisted clients with computer and printer software/hardware and network troubleshooting.
- Kaspersky anti-virus Administration
- Managed and tracked support issues and requests using IT Glue ticketing system.
- Maintained knowledge base articles, computers, and servers using Kaseya IT management software and monitoring solutions.
- Active Directory account creations and management.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Signal Support Systems Specialist
United States Army
08.2013 - 08.2017
- Trained over 100 personnel on basic radio functions and communication skills.
- Created, tested, and ran Cat5e Ethernet cable for unclassified and classified network connectivity.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
Education
United States Army Signal School
Fort Gordon, GA03.2014
High School Diploma -
Sprayberry High School
Marietta, GA2011
Skills
- Microsoft Exchange and Office 365 Administration
- Active Directory Administration
- Windows Server 2008-2016 Administration
- Windows/Mac Remote Support Experience
- Microsoft Office Experience
- Communication skills
- Network and hardware troubleshooting
- Desktop Virtualization and Virtual Private Network Experience
- Okta cloud software Administrator
- Command-line Interface experience
- Mobile Device Management
Timeline
IT Software Installer
Benchmark Technology Group
02.2021 - Current
Support Center Analyst
Leapfrog Services
09.2017 - 10.2020
Signal Support Systems Specialist
United States Army
08.2013 - 08.2017
United States Army Signal School
High School Diploma -
Sprayberry High School