Brittany Siemer
Newburgh,IN
Summary
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Revenue Cycle Liasion
Deaconess Gateway Hospital
03.2021 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
Epic Billing Application Analyst
Deaconess Hospital
01.2018 - 03.2021
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Mentored junior team members by providing guidance on best practices for techniques as well as navigating complex organizational structures.
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
- Developed custom solutions for unique business requirements, increasing efficiency and productivity across departments.
Epic Credentialed Trainer
Deaconess Hospital
01.2015 - 01.2018
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Boosted the effectiveness of training programs by developing customized lesson plans tailored to individual needs and learning styles.
- Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules.
- Empowered healthcare professionals to make informed decisions by providing clear, concise instruction on how to navigate and interpret data within the Epic system.
- Maintained training material and environments related to the Epic application.
- Developed work plans to decrease registration errors and increase revenue.
Pharmacy Technician
Walgreens
01.2015 - 01.2015
- Organized set up to increase sells and provide better workflow.
- Developed a strong understanding in medical terminology.
- Triaged tickets for pharmacist in order of importance.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
Bachelor of Science - Health Administration
University Of Southern Indiana
Evansville, INSkills
- Detail-oriented
- Project planning and development
- Conflict Resolution
- Advanced problem solving
- Multitasking abilities
- Troubleshooting
- Training material development
- Collaborative relationships
Certification
- Epic proficient in Hospital Billing
- Epic proficient in Professional Billing
- Epic proficient in Claims
- Epic proficient in Remittance
- Epic proficient in Charge Router
- Obtained yellow belt in Six Sigma
Timeline
Revenue Cycle Liasion
Deaconess Gateway Hospital
03.2021 - Current
Epic Billing Application Analyst
Deaconess Hospital
01.2018 - 03.2021
Epic Credentialed Trainer
Deaconess Hospital
01.2015 - 01.2018
Pharmacy Technician
Walgreens
01.2015 - 01.2015
- Epic proficient in Hospital Billing
- Epic proficient in Professional Billing
- Epic proficient in Claims
- Epic proficient in Remittance
- Epic proficient in Charge Router
- Obtained yellow belt in Six Sigma
Bachelor of Science - Health Administration
University Of Southern Indiana
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