Brittany Smith
Hendersonville,NC
Summary
Results-driven professional with extensive experience in coaching, employee development, leadership, and operational excellence. Skilled in employee relations, compliance, audit processes, and leadership, with a proven ability to guide branch management through complex employee matters and foster high performing, engaged teams. Recognized for building positive workplace cultures, ensuring policy adherence, and driving organizational success through strategic leadership and collaboration.
Overview
13
13
years of professional experience
Work History
Field Operations Coordinator
United Federal Credit Union
Hendersonville, NC
08.2018 - Current
- Facilitate operational excellence across the NC branches by inspecting, coaching, and ensuring strict adherence to compliance requirements.
- Executed quarterly branch assessments by evaluating security, retention, cash drawer, and vault audits, while monitoring reports and advising on actionable items based on findings.
- Assisted branch management in addressing employee relations by offering guidance based on observations. Collaborated with management to assess employee performance and devise development plans. Recommended coaching opportunities following discussions with employees about their growth. Ensured adherence to company policies during the resolution of employee issues.
- Oversee approvals for branch supply orders.
- Provide coaching to branch management on system changes, operational updates, teller over/short remediation, and fraud prevention.
- Trained new team members on operational protocols and systems.
- Implemented process improvements to enhance service quality and responsiveness.
Sales and Service Representative II
First Citizens Bank & Trust
Hendersonville, North Carolina
05.2015 - 08.2018
- Executed customer transactions with precision and efficiency at leading financial institution while delivering exceptional customer service.
- Maintained cash drawer integrity through regular balancing and reconciliation procedures.
- Handled customer complaints professionally, ensuring timely resolution and support.
- Trained new tellers on policies, procedures, and best practices for customer service.
- Served as a mentor to colleagues, guiding them through personal and professional development plans.
- Direct backup teller supervisor with duties that included facilitating transaction approvals for tellers, overseeing employee staffing, and executing all daily operations.
Manager
Cato Fashions
Hendersonville, NC
01.2013 - 05.2015
- Managed daily store operations and ensured compliance with company policies.
- Developed weekly staff schedule, incorporating regular meetings to communicate goals and updates.
- Implemented established protocols for investigations and disciplinary actions, improving employee welfare.
Offered resources and guidance on Employee Assistance Program and employer benefit options. - Supported diversity and inclusion programs to foster a positive workplace culture.
- Maintained accurate records of employee performance reviews.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Recruited top-tier employees and facilitated new hire orientations, training, and development plans.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
East Henderson High School
Hendersonville, NC05-2009
Skills
- Coaching and development
- Reporting and analytics
- Microsoft Office Suite
- Employee relations
- Team building and collaboration
- Problem solving and analysis
- Effective communication skills
- Conflict resolution strategies
- Operational compliance practices
- HRIS management
- Confidentiality and ethics adherence
- Adaptability to change
- Process and continuous improvement
- Leadership effectiveness
Accomplishments
- Leadership Master Class
- Aspiring Leaders Program
References
References available upon request.
Timeline
Field Operations Coordinator
United Federal Credit Union
08.2018 - Current
Sales and Service Representative II
First Citizens Bank & Trust
05.2015 - 08.2018
Manager
Cato Fashions
01.2013 - 05.2015
East Henderson High School
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