Claudia Kloepfer
UT
Summary
Healthcare operations and patient access leader with 11+ years of progressive experience in ambulatory care, transplant services, clinic operations, revenue cycle support, workflow optimization, and caregiver development. Proven success partnering with physicians, clinic leadership, finance, and operational teams to strengthen patient flow, standardize processes, improve revenue integrity, and support organizational performance. Bilingual English-Spanish professional experienced in scheduling, referrals, Epic work queues, charge reconciliation, staff training, and cross-functional project leadership.
Overview
1
1
Certification
11
11
years of professional experience
Work History
BUSINESS OPERATIONS COORDINATOR
Intermountain Health
09.2025 - Current
- Partner with clinical leaders, physicians, finance teams, and operational stakeholders to identify and implement workflow improvements that strengthen clinic efficiency and operational performance.
- Led implementation of a centralized NKR payment and procurement tracking system, improving fee compliance, reducing overdue invoices, and generating approximately $68,000 in cost savings.
- Monitor clinic volume, productivity, budget, NKR, NAU, and outreach clinic invoicing data to support accurate reporting and data-driven decisions.
- Charged with leading ten providers by managing Epic work queues and charge reconciliation to improve charge capture, documentation timeliness, and revenue integrity.
- Coordinate onboarding, scheduling, meetings, and operational support for a department of 30 caregivers while supporting a Medical Director and six physicians.
TRANSPLANT ASSISTANT TEAM LEAD
Intermountain Health
08.2024 - 09.2025
- Functioned as interim clinic manager, supporting daily operations and a multidisciplinary team of 19 caregivers.
- Collaborated with surgeons, nursing leaders, administrative teams, and marketing partners to improve workflows, resolve clinic needs, and support patient education.
- Designed training workflows and mentored caregivers, contributing to a 29% increase in quarterly caregiver engagement survey scores.
- Coordinated workforce planning and scheduling across six teams to address coverage gaps and maintain operational continuity.
- Acted as an Epic Super User, supporting end-user training, troubleshooting, workflow enhancements, and operational standardization.
TRANSPLANT ASSISTANT III
Intermountain Health
08.2021 - 08.2024
- Coordinated patient access and clinic operations for 500-700 patients through scheduling, referral coordination, patient communication, and interdisciplinary collaboration.
- Built relationships with referring physicians and specialty teams to streamline access to care and support timely follow-through.
- Trained new staff on procedures, policies, and EHR workflows, including Epic, iCentra, RevCycle, and Schapbook, improving onboarding consistency and compliance.
- Led group projects, delegated assignments, and contributed to quality improvement and team-based problem solving.
MEDICAL ASSISTANT II
Intermountain Health
06.2015 - 08.2021
- Coordinated referrals and supported patient care activities while maintaining accurate documentation, inventory, and vaccine logs.
- Oriented newly hired physicians and staff, assisted with clinic scheduling, and trained team members on procedures and workflow standards.
- Collaborated with medical and administrative teams to support efficient patient flow and a positive patient experience.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Skills
- Patient access operations
- Revenue cycle support
- Referral management
- Epic EHR management
- Workflow optimization
- Staff training and leadership development
- Compliance management
- Project management
- Workflow improvement
- Coaching development
Certification
- Medical Assistant Diploma, Public Speaking & Facilitator Certification, Principles of Leadership & Continuous Improvement, Native Bilingual: English & Spanish
Accomplishments
- Patient Access Coverage Workflow: Designed and implemented a standardized coverage process that reduced missed patient messages and results by 95% and decreased patient response times by 90%.
- Spanish Liver Clinic Launch: Supported the first Spanish Liver Clinic by coordinating bilingual education materials and clinical, administrative, and marketing workflows to improve access for Spanish-speaking patients.
- CEPTC Educational Program Initiative: Organized documentation, evaluation tools, certificates, agendas, and compliance materials supporting ABTC/CEPTC-aligned continuing education and potential conference cost savings of $35,000.
- Epic Workflow Optimization: Facilitated EHR workflow enhancements and end-user education to improve operational continuity and adoption.
Timeline
BUSINESS OPERATIONS COORDINATOR
Intermountain Health
09.2025 - Current
TRANSPLANT ASSISTANT TEAM LEAD
Intermountain Health
08.2024 - 09.2025
TRANSPLANT ASSISTANT III
Intermountain Health
08.2021 - 08.2024
MEDICAL ASSISTANT II
Intermountain Health
06.2015 - 08.2021
Bachelor of Science - Healthcare Management
Colorado Technical University