Brittany Smith
Frisco
Summary
Strategic HR and Organizational Development leader with a proven track record at Downhole Chemical Solutions, driving a 20% increase in employee engagement through enterprise training and workforce development initiatives. Expert in workforce planning, employee relations, and organizational alignment, with a strong ability to translate business objectives into scalable people strategies. Recognized for leading high-performing teams, executing data-driven development programs, and leveraging technology to improve operational efficiency and organizational effectiveness. Known for fostering collaborative, growth-oriented cultures that support sustained business success.
Overview
2026
2026
years of professional experience
Work History
Training, Staffing & Development Manager (HR)
Downhole Chemical Solutions
Frisco
05.2023 - Current
- Led enterprise-wide training and development initiatives for 80+ employees, improving workforce performance metrics by 25% through targeted skills and leadership programs.
- Directed recruitment and staffing strategy, reducing time-to-hire by 30% by optimizing applicant tracking systems and standardizing hiring workflows.
- Designed and executed succession planning frameworks, identifying and preparing 10+ high-potential employees for supervisory and leadership roles.
- Implemented HR policies, performance management systems, and evaluation processes, driving a 20% increase in employee engagement scores.
- Spearheaded implementation of HRIS and CRM platforms, delivering real-time staffing, retention, and performance analytics to executive leadership.
- Acted as a trusted advisor to leadership on workforce planning, organizational structure, and talent risk mitigation.
- Developed training materials for staff on new products and processes.
- Reviewed and approved documentation for compliance with industry standards.
- Mentored junior team members in best practices for development tasks.
- Conducted needs assessments to identify areas for organizational improvement.
- Implemented feedback systems to gather employee insights and foster inclusion.
- Analyzed training effectiveness through surveys and performance evaluations.
- Coordinated cross-functional projects to enhance organizational culture and efficiency.
- Supported change management initiatives to ensure smooth transitions during restructuring.
- Collaborated with senior management to identify opportunities for process improvement.
- Coordinated onboarding sessions for new hires across various departments.
- Collaborated with department heads to identify skill gaps and training needs.
- Maintained records of employee participation and progress in training programs.
- Ensured compliance with applicable laws, regulations and policies related to employee education initiatives.
- Developed and implemented effective recruitment strategies for diverse positions.
- Managed employee onboarding processes to enhance new hire experiences.
- Addressed employee concerns through effective conflict resolution strategies.
- Collaborated with management on workforce planning and organizational development initiatives.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
HR Manager
FreshOne
Dallas
2022 - 2023
- Managed full-cycle HR operations for 20+ employees, including recruitment, onboarding, employee relations, and performance management.
- Achieved a 15% improvement in employee retention through enhanced onboarding processes and targeted development initiatives.
- Designed and facilitated leadership, compliance, and skills-based training workshops, increasing team productivity by 18%.
- Resolved employee relations issues and workplace conflicts with discretion and emotional intelligence, reducing turnover by 10%.
- Partnered closely with senior leadership to align HR strategy with business growth objectives and operational priorities.
- Developed and implemented HR policies to enhance employee engagement.
- Conducted recruitment processes to attract top talent for various positions.
- Coordinated performance appraisal systems to assess employee contributions effectively.
- Analyzed workforce data to support strategic HR decision-making initiatives.
- Collaborated with management to align HR strategies with business goals.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Monitored attendance records and leave requests for accuracy and completeness.
- Drafted job descriptions based on current roles within the organization.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Responded promptly to employee inquiries about policies or procedures.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Coordinated workers' compensation insurance and managed claims.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Held exit interviews and documented information discussed with employees.
Practice Manager
Texas Pain Relief Group
McKinney
2019 - 2022
- Directed day-to-day operations of a multi-provider pain management clinic, leading 15+ clinical and administrative staff.
- Improved patient satisfaction scores by 18% through workflow optimization, staff training, and service quality initiatives.
- Reduced appointment wait times by 25% through strategic scheduling, staffing optimization, and resource allocation.
- Implemented quality improvement and performance initiatives that increased patient retention by 15%.
- Oversaw budgeting, financial performance, and operational metrics, contributing to a 12% increase in clinic profitability.
- Ensured compliance with state and federal healthcare regulations while fostering a respectful, high-accountability workplace culture.
- Oversaw billing processes and managed insurance authorizations effectively.
- Trained and mentored staff on clinic policies and procedures.
- Facilitated communication between medical staff and administrative team.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Ordered supplies needed and kept tabs on inventory levels.
- Maintained financial records, including billing and accounts receivable and payable.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
Bar Manager
The Rail
Commerce
2017 - 2022
- Led daily operations of a high-volume bar environment, overseeing staffing, scheduling, training, and performance management for a team of 10+ employees.
- Developed cocktail menus, incorporating seasonal ingredients and trends.
- Recruited, onboarded, and trained bartenders and support staff, improving service consistency, employee accountability, and retention.
- Developed and enforced operational policies, cash-handling procedures, and compliance standards to ensure accuracy, safety, and regulatory adherence.
- Managed inventory, vendor relationships, and cost controls, reducing waste and improving profit margins through data-driven ordering and forecasting.
- Resolved employee and customer conflicts with professionalism and emotional intelligence, maintaining a positive, high-performance team culture.
- Collaborated with ownership/leadership on staffing models, labor budgets, and process improvements to support business growth.
- Leveraged POS systems and scheduling tools to optimize labor efficiency and improve operational visibility.
- Organized events and promotions to enhance customer engagement and experience.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored cash intake to reduce discrepancies.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Planned and coordinated special events to boost customer numbers and profits.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Implemented cost-control measures to optimize beverage pricing and reduce waste.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Education
Bachelor of Science - Organizational Leadership
Texas A&M University, Commerce, TX, US
Commerce01-2022
Skills
- HR Strategy & Organizational Leadership
- Training, Development & Succession Planning
- Workforce Planning & Talent Acquisition
- Employee Relations & Conflict Resolution
- Performance Management & Engagement
- Change Management & Process Improvement
- HRIS, ATS & CRM Implementation
- Cross-Functional & Executive Collaboration
- Successor planning
- Workforce analytics
- Change management
- Organizational development
- Employee engagement
- Conflict resolution
- Stakeholder collaboration
- Strategic objective execution
- Crisis management consulting
- Multi-unit operation management
- Human resources management
- Policy development
- Innovation management
Timeline
Training, Staffing & Development Manager (HR)
Downhole Chemical Solutions
05.2023 - Current
HR Manager
FreshOne
2022 - 2023
Practice Manager
Texas Pain Relief Group
2019 - 2022
Bar Manager
The Rail
2017 - 2022
Bachelor of Science - Organizational Leadership
Texas A&M University, Commerce, TX, US