Brittany Smith
Santa Rosa Beach
Summary
Detail-oriented team lead with five years of experience of overseeing housekeeping operations and maintaining high cleanliness standards. Successfully managed team to ensure efficient workflow and exceptional guest satisfaction. Demonstrated leadership and attention to detail in maintaining safe and hospitable environment. Excellent planner and multitasker with a service-focused approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housekeeping Lead
Amentum
Florida
11.2020 - Current
- Supervise daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Train and mentor team members on effective cleaning techniques and equipment usage.
- Ensure strict compliance with OSHA regulations pertaining to health and safety within the workplace environment.
- Develop and implement efficient workflows to enhance productivity and service quality.
- Coordinate scheduling for housekeeping staff to optimize coverage
- Conduct regular inspections to maintain high-quality standards in guest areas and rooms.
- Manage inventory of cleaning supplies, ordering materials as needed to prevent shortages.
- Collaborate with management to establish best practices for operational efficiency and cost savings.
- Collaborate with other departments, establishing effective communication channels for seamless operations.
- Enhance guest satisfaction by maintaining consistently high standards in room cleanliness and presentation.
- Facilitate team meetings for open communication among staff members and encouraged a collaborative approach to problem solving.
- Conduct regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
- Coordinate with maintenance staff to address any necessary repairs or upkeep promptly within guestrooms or common areas.
- Develop comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
- Implement inventory control systems for supplies and equipment, minimizing waste and ensuring availability when needed.
New Patient Referral Coordinator
Ascension Sacred Heart Cardiology
Miramar Beach, FL
09.2019 - 11.2020
- Coordinated new patient referrals to streamline onboarding process and enhance patient experience.
- Managed scheduling and follow-up communications to ensure timely appointments for referred patients.
- Developed and maintained referral tracking system to improve accuracy of patient data management.
- Served as a liaison between patients, healthcare providers, and insurance companies to resolve any discrepancies or issues related to referrals quickly and efficiently.
- Collaborated with clinical staff to coordinate appropriate services based on individual patient needs.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Dental Assistant
Great Florida Smiles And Orthodontics
Santa Rosa Beach, Florida
04.2018 - 09.2019
- Assisted in patient management, ensuring comfort and addressing concerns during procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, root canals, and placing surgical implants
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Prepared treatment rooms, sterilized instruments, and maintained inventory of dental supplies.
- Supported dentists during exams and procedures by providing necessary tools and materials.
- Educated patients on oral hygiene practices and post-treatment care instructions.
Admissions Coordinator
Gateway Academy
Miramar Beach, FL
08.2005 - 04.2018
- Admissions: casting vision of the school while providing school tours and test screening of prospective students. Helped parents with admissions process and adhered to state and federal laws required for school entry
- Finance: processed faculty attendance in regards to PTO and hours worked. Responsible for the accuracy of all student tuition account balances. Using Quickbooks to make deposits of all school related fees
- School events: event coordinator for all school functions and activities
- Designated as the academy's lead point of contact for all information pertaining to the academy as well as parental questions and concerns
- Coordinated admissions processes, ensuring timely communication with prospective students and families.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Conducted detailed tours of campus facilities, fostering welcoming environment that increased prospective student interest.
Education
Early Education Childhood Certificate -
Department of Children And Families
Fort Walton Beach, FL01.2005
High School Diploma -
Fort Myers High School
Fort Myers Beach, FL05-2002
No Degree -
Edison Community College
Fort Myers Beach, FLSkills
- Maintaining records
- Organization and planning
- Problem resolution ability
- Self-discipline
- Workload prioritization
- Task delegation
- Customer service-focused
- Workload management
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Adaptability and flexibility
- Detail-oriented
- Quality control
Accomplishments
Received multiple Spot Awards recognized by the customer in supporting the execution of annual events.
Certification
CPR and AED Certified
Timeline
Housekeeping Lead
Amentum
11.2020 - Current
New Patient Referral Coordinator
Ascension Sacred Heart Cardiology
09.2019 - 11.2020
Dental Assistant
Great Florida Smiles And Orthodontics
04.2018 - 09.2019
Admissions Coordinator
Gateway Academy
08.2005 - 04.2018
Early Education Childhood Certificate -
Department of Children And Families
High School Diploma -
Fort Myers High School
No Degree -
Edison Community College