BRITTANY SMITH
Las Vegas
Summary
Resourceful Member Service Advocate recognized for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and policy explanation. Excel in communication, empathy, and adaptability, ensuring exceptional member service and support.
Overview
7
7
years of professional experience
Work History
Member Service Advocate
SCAN Health Plan
08.2024 - Current
- Assisted members with inquiries regarding health plan benefits and services.
- Educated members on claim processes and resolution procedures.
- Collaborated with healthcare providers to streamline service delivery for members.
Member Service Representative
Foundever
02.2023 - 05.2024
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
CONTENT MODERATOR
TELUS INTERNATIONAL
North Las Vegas
08.2020 - 12.2022
- Managed content distribution to online channels and social media platforms
- Used content management system to analyze user engagement and website traffic metrics
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines
- Adapted quickly when presented with changing conditions or new technologies related to the role.
CALL CENTER REPRESENTATIVE
KELLY SERVICES
Winterville
02.2019 - 06.2020
- Adhered to company policies and scripts, consistently meeting call-time and quality standards.
- Learned and maintained in-depth an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Evaluated customer information, identified issues, developed solutions, and ensured high-quality service.
Education
Associate - GENERAL STUDIES
HOUSATONIC COMMUNITY COLLEGE
Bridgeport, CTJ. M. WRIGHT TECHNICAL HIGH SCHOOL
Stamford, CTSkills
- Health plan knowledge
- Member communication
- Customer relationship management
- Call center operations
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Data entry proficiency
- Customer support
- Claim processing
- Customer inquiry resolution
- Account management
Timeline
Member Service Advocate
SCAN Health Plan
08.2024 - Current
Member Service Representative
Foundever
02.2023 - 05.2024
CONTENT MODERATOR
TELUS INTERNATIONAL
08.2020 - 12.2022
CALL CENTER REPRESENTATIVE
KELLY SERVICES
02.2019 - 06.2020
Associate - GENERAL STUDIES
HOUSATONIC COMMUNITY COLLEGE
J. M. WRIGHT TECHNICAL HIGH SCHOOL