Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Goldsmith

Piedmont,USA

Summary

Dedicated Customer Service Representative with years of work from home experience and a strong background in call center operations and account management. Recognized for effective communication and problem-solving abilities, fostering positive relationships with diverse clients. Committed to enhancing customer satisfaction and supporting organizational success through reliable service.

Overview

7
7
years of professional experience

Work History

Member Service Advocate

Point32Health
10.2023 - Current
  • Assisted members with inquiries regarding health plans and benefits details.
  • Educated members on navigating online health resources and tools effectively.
  • Evaluated insurance claims to determine validity and coverage under policy terms.

Sales/Retention Specialist

DISH
Greenville, SC
10.2022 - 10.2024
  • Delivered product knowledge and tailored recommendations to enhance customer experience.
  • Explained service plans and promotional offers to help customers make informed decisions.
  • Guided customers in product selection and identified savings opportunities.

RSC Dispatch Rep

Spectrum
Greer, SC
01.2020 - 10.2022
  • Routing jobs to Spectrum techs for customer Troubleshooting issues
  • Monitored transportation processes to maintain compliance with company regulations
  • Organized appointment schedules using scheduling software to improve efficiency. using scheduling software and communication tools.

Education

High School Diploma -

Southside High School
Greenville, SC
05-2016

Some College - Buisness Management

Greenville Technical College
Greenville, SC

Skills

  • Health Insurance Knowledge
  • Claims Assessment
  • Customer service
  • Customer support
  • Call Center
  • Customer Service Representative
  • Inside Sales
  • Sales Strategy
  • Value-Based Selling
  • Selling
  • Negotiation
  • Account Management
  • Effective communication
  • Microsoft office

Timeline

Member Service Advocate

Point32Health
10.2023 - Current

Sales/Retention Specialist

DISH
10.2022 - 10.2024

RSC Dispatch Rep

Spectrum
01.2020 - 10.2022

High School Diploma -

Southside High School

Some College - Buisness Management

Greenville Technical College
Diamond Goldsmith