Accomplished and certified Pharmacy Technician with over 8 years of experience in retail pharmacy environments for major national chain. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Nationally Certified and State Certfied.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nationally Certified Pharmacy Technician
Walmart Neighborhood Market
06.2015 - 11.2023
Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
Reduced medication errors through consistent attention to detail and adherence to established protocols.
Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
Assessed prescription refills for accuracy before dispensing them to patients.
Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
Counted and labeled prescriptions with correct item and quantity.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Entered and processed patients' prescriptions into internal system.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
Locust Grove High School
Locust Grove, OK
05.2008
Skills
Medication Dispensing
Drug Utilization Review
Patient Counseling
Pharmaceutical Calculations
HIPAA Regulations
Continuing Education
Insurance Billing
Inventory Management
Multitasking Abilities
Computer Proficiency
Prescription Interpretation
Data Entry Accuracy (ranked #1 in market for quite some time)