Brittany Solomon
Bartender
Jacksonville,FL
Summary
Dynamic bartender with proven expertise in beverage preparation and exceptional customer service, honed at The Jug Saloon. Excelled in creating a welcoming atmosphere, boosting repeat customer numbers significantly. Skilled in multitasking and maintaining cleanliness, I streamlined operations and trained staff, enhancing overall guest satisfaction. Adept at handling difficult customers, I consistently maximized profits through strategic upselling.
Overview
2
2
years of professional experience
Work History
Bartender
The Jug Saloon
07.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
High School Diploma -
Riverside High
Jacksonville, FL05-2017
Skills
Beverage preparation
Payment processing
Customer service
Menu memorization
Cleanliness and hygiene
Handling difficult customers
Customer service expertise
Outgoing personality
Strong multitasking
Cash register operation
Team player attitude
Highly reliable
Timeline
Bartender
The Jug Saloon
07.2023 - Current
High School Diploma -
Riverside High