BRITTANY SOSA LUCERO
Clifton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offers strong administrative, relationship-building, and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer serservice.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Prime Shopper
Whole Food Market
Paramus, NJ
02.2025 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Scanned each item's barcode before item's removal from shelf.
- Reported order discrepancies to team leader or other manager.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Supervisor
AMC Theatres
West Nyack, NY
05.2023 - 11.2024
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Responded to customer questions regarding products, prices and availability.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Streamlined workflow processes, reducing project completion times.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
Receptionist
Atlas Healthcare & Rehab
Clifton, NJ
05.2023 - 09.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Sorted incoming mail and directed to correct personnel each day.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Sales Representative
Elements Massage
Nutley, NJ
10.2020 - 06.2021
- Used customer insights to develop innovative sales strategies to increase sales
- Managed customer accounts to secure customer satisfaction and repeat business
- Negotiated prices, terms of sales and service agreements
- Developed and maintained strong working relationships with professionals within assigned territory
- Built diverse and consistent sales portfolio
- Stayed current on company offerings and industry trends
- Informed customers of promotions to increase sales productivity and volume
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Negotiated contracts with clients and developed relationships with key personnel
Education
Associate of Applied Science - Biology
Passaic County Community College
Paterson, NJ05.2026
Skills
- Product Merchandising and Distribution
- Problem-Solving Strengths
- Staff Training
- Hospitality and Accommodation
- Stockroom Organizing
- Productivity and Time Management
- Customer Service
- Active Listening
- Documentation and reporting
- Public speaking
- Experience in leadership
- Sales strategies
- Inventory Management
- Strong work ethic
- Store maintenance
- Product rotation
- Budgeting and pricing
- Attention to detail
- Flexible schedule
- Product knowledge
- Accurate money handling
- Sales proficiency
- Staff management
- Strategic planning
- Staff development
- Team building
- Product and service sales
- Order of draw
- Venipuncture technique
- Capillary puncture
- Needlestick safety
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Prime Shopper
Whole Food Market
02.2025 - Current
Supervisor
AMC Theatres
05.2023 - 11.2024
Receptionist
Atlas Healthcare & Rehab
05.2023 - 09.2023
Sales Representative
Elements Massage
10.2020 - 06.2021
Associate of Applied Science - Biology
Passaic County Community College