Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittany Spicer

Gilbertsville,PA

Summary

Dynamic professional with a strong background in customer service at The Bus Depot, excelling in inbound communication and critical thinking. Proven ability to foster relationships and collaborate effectively within teams. Skilled in bookkeeping and creative problem solving, consistently achieving project goals while ensuring customer satisfaction and safety.

Overview

12
12
years of professional experience

Work History

Contractor's assistant

Spicer Restoration
Skippack, PA
07.2022 - Current
  • Worked directly with contractors to organize and plan out projects.
  • Developed and fostered relationships with employers.
  • Collaborated with a team to complete projects on time.
  • Painting, demolition, cleaning, and general restoration.

Babysitter / Nanny

Private Residence
Pottstown, PA
11.2013 - Current
  • Conducted fun, engaging, educational, and age-appropriate activities.
  • Kept toys and play areas neat, clean, and organized.
  • Changed diapers of infants and toddlers and put children down for naps.
  • Prepared food and fed children lunch and snacks.
  • Provided constant presence for children's safety.
  • Helped around the house with kitchen clean-ups, general tidying and family laundry.
  • Monitored and interacted with children and cleaned up after activities and meals.

Customer service

The Bus Depot
Perkiomenville, PA
08.2020 - 07.2021
  • Returned all routine and general customer calls in a timely fashion.
  • Reviewed files, records, and other obtained documents to respond to customer requests for unavailable products and suggested other suitable options.
  • Updated invoices with order specifics and customer details, preferences and billing information.
  • Obtained customer credit card information.
  • Sent customer PayPal invoices regularly.

Sales Associate/Key Holder

Pet Valu
Gilbertsville, PA
07.2019 - 07.2020
  • Answered incoming telephone calls and in-person inquiries to provide information about products, services, store hours, policies, and promotions.
  • Provided constant care, affection, and upkeep for rescue cats from Pawsibilities Animal Rescue.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
  • Performed, supported, and supervised store opening and closing procedures, including bank deposits and securing stores.
  • Reviewed inventory and sales records, tracked sales trends.

Fitting Room Associate

Target
Pottstown, PA
11.2016 - 04.2019
  • Used POS register system to ring up customer purchases, process payments, and issue receipts.
  • Greeted each and every customer warmly upon entrance to the fitting room area.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Attended to customer service issues in a courteous, friendly, and helpful manner.

Fitting Room Associate

Walmart
Bechtelsville, PA
11.2016 - 04.2019
  • Answered/transferred all inbound calls that were made to the store, attentively listening to customers' questions and concerns in a fast-paced retail environment.
  • Greeted each and every customer warmly upon entrance to the fitting room area.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Attended to customer service issues in a courteous, friendly, and helpful manner.

Education

Bachelor of Arts - Studio Art

Kutztown University
Kutztown
06-2028

Diploma -

Boyertown Area Senior High School
Boyertown
06.2017

Skills

  • Customer service and relations
  • Inbound and outbound communication
  • Critical thinking
  • Team collaboration
  • Interpersonal skills
  • Time management
  • Bookkeeping
  • Childcare support
  • Creative problem solving

References

  • Debi Harwick, The Bus Depot, 610-990-9248
  • Joshua Groves, Eastern Homestead Group, 484-644-5518
  • Gary Allen, Spicer's Restoration, 484-363-1521

Timeline

Contractor's assistant

Spicer Restoration
07.2022 - Current

Customer service

The Bus Depot
08.2020 - 07.2021

Sales Associate/Key Holder

Pet Valu
07.2019 - 07.2020

Fitting Room Associate

Target
11.2016 - 04.2019

Fitting Room Associate

Walmart
11.2016 - 04.2019

Babysitter / Nanny

Private Residence
11.2013 - Current

Bachelor of Arts - Studio Art

Kutztown University

Diploma -

Boyertown Area Senior High School

Similar Profiles

CREATE PROFILE