Brittany Standridge
Burleson,TX
Summary
Motivated physician office and customer service representative adept at providing excellent support to meet customer needs. Proficient in effectively managing fast-paced environments by utilizing slow periods. Ensures organized, clean, and safe work areas with meticulous attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Representative Clerk
SCA Southwest Fort Worth Endoscopy
Fort Worth, TX
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Monitored office supplies inventory levels to ensure adequate stock is available at all times.
- Assisted with preparation of financial reports for management review.
- Performed data entry tasks such as entering customer orders into the system.
- Checked patient insurance, demographic, and health history to keep information current
- Coordinated essential documentation for client and departmental requirements
- Maintained cleanliness and order in the waiting room by stacking magazines
- Processed payments and invoices accurately and in a timely manner.
- Answered incoming calls from customers regarding billing inquiries, account information, or other related matters.
Medical Billing Extern
Jefferson Dental Health
Fort Worth, TX
09.2024 - 09.2024
- Assisted in medical coding and billing processes, including data entry of patient information.
- Processed insurance claims, verifying accuracy of information and ensuring timely submission.
- Maintained accurate records of all billing transactions, ensuring compliance with HIPAA regulations.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Data Entry
Assured Imaging
Fort Worth, TX
05.2023 - 10.2023
- Responded to customer calls and emails to answer questions about products and services
- Kept high average of performance evaluations
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
- Scanned medical records in digital format for easy retrieval and accessibility
- Supported medical staff by providing organized and accurate medical records
- Assisted in preparation of medical records to be released to other medical facilities requesting patient history and information
Manger/ General Manager
Subway
Irving, TX
06.2011 - 05.2023
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently
- Trained staff in primary roles and strategies for exceeding goals each day
- Met financial targets by establishing budgets and controlling expenses
- Implemented new policies to reduce waste, streamline activities, and better control expenses
- Prepared schedules and assignments to meet short- and long-term business demands
- Demonstrated safety procedures and monitored compliance to protect staff and general public
- Monitored employee work to assess performance and identify knowledge gaps requiring retraining
- Kept all paperwork current and compliant with internal standards and legal requirements
- Controlled labor costs by streamlining workflow based on expected demands
- Maximized employee performance with effective training and close mentoring
- Eliminated resource waste through effective monitoring and improved controls
Release of information
Ciox
Remote
09.2022 - 01.2023
- Used EMR Systems to perform data entry functions
- Generated cover letters, pre-payment notices and invoices to mail information to requestors
- Scanned and uploaded medical records into electronic medical records system
- Followed up with medical staff regarding missing information in patient records
- Handled phone calls from attorneys, insurance companies and patients
- Remote 4 months
Release of Information
Vital chart
Grand Prairie, TX
06.2021 - 09.2022
- Remote for about 2 months
- Hybrid 3 months
- Used EMR System to perform data entry functions
- Handled phone calls from attorneys, insurance companies and patients
- Resolved medical record discrepancies by collecting and analyzing information
- Utilized electronic medical record systems to store, retrieve and process patient data
- Verified accuracy of patient information in medical records
- Maintained accuracy, completeness, and security for medical records and health information
Physician Office Representative
Baylor Scott and White
Irving, TX
01.2015 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and scanned identification and insurance cards
- Answered phone calls and messages for 9-physician Internal Medicine, Endocrinology, and Neurology medical facility, scheduling appointments, and handling patient inquiries
- Processed medical insurance claims and payments
Education
Billing and Coding -
College Health Care of Professions
10.2024
NCT Xray license -
The X-ray of Academy
Arlington, TX04.2023
Medical Assistant Award -
Everest College
Arlington, TX12.2015
High School Diploma -
Macarthur High School
Irving, TX06.2012
Skills
- Paperwork Management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- EPIC
- Vision
- Centricity
- Windows 10
- MagView
- EXA/PACS
- ROI plus
- Google Drive
- Administrative support
- Efficient Data Entry
- Records Management Systems
- Scheduling Databases
- Records Maintenance
- Spreadsheet Creation
Certification
- Medical Assistant
- NCT X-ray
Timeline
Medical Billing Extern
Jefferson Dental Health
09.2024 - 09.2024
Business Office Representative Clerk
SCA Southwest Fort Worth Endoscopy
10.2023 - Current
Data Entry
Assured Imaging
05.2023 - 10.2023
Release of information
Ciox
09.2022 - 01.2023
Release of Information
Vital chart
06.2021 - 09.2022
Physician Office Representative
Baylor Scott and White
01.2015 - 03.2019
Manger/ General Manager
Subway
06.2011 - 05.2023
- Medical Assistant
- NCT X-ray
Billing and Coding -
College Health Care of Professions
NCT Xray license -
The X-ray of Academy
Medical Assistant Award -
Everest College
High School Diploma -
Macarthur High School
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