Heather Thomas
Haines City,FL
Summary
Well-versed in organizing patient records, replenishing supplies and handling multi-line phone systems in high-volume medical departments. Transcribes and transmits orders, scans and stores records and coordinates different forms. Technically advanced and highly organized with skills in managing files and documenting new information.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Unit Clerk/Medical Assistant
Halifax Hospital
Deland, USA
05.2023 - 05.2026
- Manages the patient admission and discharge process for the unit.
- Assisted patients in completing admission and discharge forms to ensure accurate and timely processing.
- Uses patient intake and electronic medical records (EMR) software.
- Schedules appointments, procedures, and transportation.
- Ordered medical supplies and equipment to maintain optimal unit inventory and support patient care.
- Collaborates with medical and administrative staff.
- Maintains the confidentiality of all patient records.
- Follows all hospital policies and procedures
Office Manager
Lifetime Fence and Deck
Debary, USA
04.2022 - 05.2023
- Collecting payments, updating IMS daily.
- Pulling permits through the Counties and City for the jobs.
- Managed daily office operations and coordinated administrative tasks for efficiency.
- Trained new staff on office procedures and company protocols for smooth onboarding.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Process payroll for employees using HRIS software and timekeeping systems.
Cashier Clerk
Orlando Housing Authority
Orlando, USA
12.2018 - 04.2022
- Processing rent payments, administrative duties
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth operation during peak hours.
- Resolved customer complaints and escalated issues when necessary.
- Trained new staff on cashier procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained accurate records of tenant leases and financial transactions.
- Resolved conflicts between tenants in a professional manner.
- Reviewed applications from prospective tenants to determine eligibility requirements.
- Responded promptly to emergency situations such as fire alarms or flooding incidents.
- Coordinated with vendors regarding repairs, upgrades or replacements needed at the property.
Billing Specialist
Teco Energy
Tampa, USA
01.2014 - 12.2018
- Managed administration tasks related to billing processes to ensure accurate record-keeping.
- Adjusted billing records to ensure accuracy and compliance.
- Educated customers on billing processes and provided account support as needed.
- Collaborated with collections team to address overdue accounts professionally.
- Answered customer inquiries regarding billings, payments, account status.
- Educated customers on billing processes and provided account support.
- Collaborated with collections team to resolve overdue accounts, improving recovery rates.
- Worked with team members to identify and develop process improvements.
Education
High School Diploma -
Cornerstone Christian School
Deland, FL 08.2005 - 05.2009
Skills
- Patient documentation
- Electronic health records
- Medical billing
- Insurance verification
- Patient scheduling
- Patient services
- Patient relationship management
- Clinical documentation
- Clinical procedures
- Electronic records management
- HIPAA regulations
- Discharge planning
- Communication with customers
- Customer service
- Email correspondence
- Document management
- Order review
- Purchase order preparation
- Material preparation
- Accounts receivable processing
- Accounts payable
- Overdue accounts
- Logistics
- Inventory management
- Weekly inventory
- Spreadsheet data entry
- Microsoft Excel
- Google Sheets
- Data input
- Paperwork management
- Office support
- Staff scheduling
- Lab scheduling
- Communication management
- Team collaboration
- Conflict management
- Problem solving
- Time management
- Organizational skills
- Medical vocabulary
- Healthcare applications
- Order faxing
- Chart management
- Staff interaction
- Clinic operations
- HIPAA regulations
- Discharge planning
- Organizational skills
Timeline
Unit Clerk/Medical Assistant
Halifax Hospital
05.2023 - 05.2026
Office Manager
Lifetime Fence and Deck
04.2022 - 05.2023
Cashier Clerk
Orlando Housing Authority
12.2018 - 04.2022
Billing Specialist
Teco Energy
01.2014 - 12.2018
High School Diploma -
Cornerstone Christian School
08.2005 - 05.2009