Summary
Overview
Work History
Education
Skills
Responsibilities
Timeline
Generic

THERESE TERLAAN

MESA,ARIZONA

Summary

Currently looking for a challenging position that will utilize my knowledge and skills to grow with the company. Experienced nursing professional providing quality care to patients in variety of medical settings. Passionate detail-oriented team player with strong organizational skills, and able to multi-task to support team objectives to facilitate top-quality care. Delivers excellent communication and task prioritization skills for effective patient care coordination in fast-paced environment.

Overview

29
29
years of professional experience

Work History

LPN / Medical Assistant /Urgent Care LPN / Medical Assistant /Emergency Room Unit Clerk

Evernorth Medical Group
01.2017 - Current
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Answered multi-line telephone system, provided information and directed calls.
  • Arranged discharges and patient transportations.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Charted vital signs and added telemetry strips to charts.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Evaluated patient histories, complaints, and current symptoms.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Coordinated patient transfers to other facilities.
  • Took samples to complete diagnostic and routine assessment tests.
  • Administered medications and injections to patients.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.

Medical Assistant / Expediter / CLIA Coordinator / Message Nurse

Cigna Medical Group
05.2013 - 01.2017
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated with patients, ensuring that medical information was kept private

Medical Assistant / Message Nurse / CLIA Coordinator /HEDIS Nurse

Cigna Medical Group
04.1995 - 05.2013
  • Performs routine patient care by obtaining patient history, assisting with coordination of care, and maintaining a positive and efficient patient experience during the office visit
  • Perform Chart prep for all upcoming physical and well exams
  • Schedules appointments as needed based upon patient preference and convenience
  • Completes Pre-authorization and referral processes
  • Ensures proper coding of ICD-10 and CPT-4 codes by Clinician
  • Takes vital signs, perform accurate chart preparation, including diagnostic results, consult notes, hospital records, obtain patient history, look for gaps in care like colonoscopy, stool studies, PCP or specialist follow up appointments., update medication lists
  • Unit Clerk Duties – answering phones, verifying charges, reviewing and correcting lab, breaking down charts, filing and prepping paper files, opening and closing lab, Inventory count and supply tracking
  • Phlebotomy by collecting, labels, and deliver specimens for processing per Clinicians orders
  • Set up, assist, provider with minor office diagnostic and surgical procedures, perform sterile technique and clean and sterilize instruments and breakdown exam rooms
  • Administers medications oral, Intramuscular (IM), SQ per provider's orders and in accordance to policies and procedures
  • Print clinical notes, discharge summaries, pre-printed instruction sheets and review with patients upon discharge
  • Referral and Medication Prior Auth
  • Per Insurance Company protocols
  • Follow up referral tasks, setting up Specialty appointments, Faxing clinical information and referrals for appointments.

Education

Associate of Science - Licensed Practical Nursing

East Valley Institute of Technology - Adult Education Center
Mesa, AZ
2023

Nursing Assistant / Nursing Program / Pharmacology HCC - Nursing Assistant

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ
2020

Some College (No Degree) - General Studies

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ

Certified Medical Assistant - Graduated - Medical Assisting

Bryman Medical School
Phoenix, AZ
01.1995

Skills

  • Patient Intake
  • Emergency Response
  • Clinical Documentation
  • Physical Assessment
  • Wound Care
  • Vital Signs
  • Immunization Administration
  • Documenting Intake
  • Medication Administration
  • Patient Care
  • Breathing Treatments
  • Medical and nursing coordination
  • Emergency medical treatment

Responsibilities

  • Performs routine patient care by obtaining a patient history, assisting with coordination of care, and maintaining a positive and efficient patient experience during the office visit.
  • Perform Chart prep for all upcoming physical and well exams.
  • Schedules appointments as needed based upon patient preference and convenience.
  • Completes Pre-authorization and referral processes.
  • Ensures proper coding of ICD-10 and CPT-4 codes by Clinician.
  • Takes vital signs, perform accurate chart preparation, including diagnostic results, consult notes, hospital records, obtain patient history, look for gaps in care like colonoscopy, stool studies, PCP or specialist follow up appts., update medication lists.
  • Unit Clerk Duties – answering phones, verifying charges, reviewing and correcting lab, breaking down charts, filing and prepping paper files, opening and closing the lab, Inventory count and supply tracking.
  • Phlebotomy by collecting, labels, and deliver specimens for processing per Clinicians orders.
  • Set up, assist, provider with minor office diagnostic and surgical procedures, perform sterile technique and clean and sterilize instruments and breakdown exam rooms.
  • Administers medications oral, Intramuscular (IM), SQ per provider's orders and in accordance to policies and procedures.
  • Print clinical notes, discharge summaries, pre-printed instruction sheets and review with patients upon discharge.
  • Referral and Medication Prior Auth. per Insurance Company protocols.
  • Follow up referral tasks, setting up Specialty appointments, Faxing clinical information and referrals for appointments.

Timeline

LPN / Medical Assistant /Urgent Care LPN / Medical Assistant /Emergency Room Unit Clerk

Evernorth Medical Group
01.2017 - Current

Medical Assistant / Expediter / CLIA Coordinator / Message Nurse

Cigna Medical Group
05.2013 - 01.2017

Medical Assistant / Message Nurse / CLIA Coordinator /HEDIS Nurse

Cigna Medical Group
04.1995 - 05.2013

Associate of Science - Licensed Practical Nursing

East Valley Institute of Technology - Adult Education Center

Nursing Assistant / Nursing Program / Pharmacology HCC - Nursing Assistant

Maricopa Community Colleges - Gateway Community College

Some College (No Degree) - General Studies

Maricopa Community Colleges - Gateway Community College

Certified Medical Assistant - Graduated - Medical Assisting

Bryman Medical School
THERESE TERLAAN