Brittany Stark
Bailey,CO
Summary
With a proven track record at Molson Coors Beverage Company, I excel in security response and operations as well as security managment. My experience spans efficiently managing security operations and enhancing emergency response protocols, demonstrating a keen attention to detail and the ability to solve complex problems, significantly improving safety and operational efficiency.
Overview
13
13
years of professional experience
Work History
Security Ops Center (SOC) Operator
Molson Coors Beverage Company
Golden, CO
04.2023 - Current
- Operated various types of systems, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
Corporate Security Operations Center Lead
Molson Coors Beverage Company
Golden, CO
05.2021 - 04.2023
- Supported continuous improvement initiatives within the Security Operations Center by actively participating in process reviews and suggesting enhancements where applicable.
- Managed vendor relationships to ensure timely delivery of essential security hardware.
- Maintained detailed documentation related to incident investigations, ensuring comprehensive records were available for future reference or legal purposes.
- Coordinated incident response efforts with other departments, promoting cross-functional collaboration during crisis situations.
- Acted as a liaison between the Security Operations Center and other departments within the organization, fostering strong working relationships and promoting information-sharing activities.
- Served as an on-call resource for after-hours support, providing critical assistance during emergency events or high-risk periods.
- Proactively monitored worldwide threat intelligence feeds to stay abreast of emerging risks that could potentially impact the organization''s security posture.
- Enhanced security operations by implementing advanced monitoring tools and optimizing incident response procedures.
- Recommend improvements in security systems and procedures.
Project Manager
GardaWorld Security Services
Golden, CO
06.2020 - 05.2021
- Evaluated existing security infrastructure, recommending improvements based on identified gaps and weaknesses.
- Presented regular updates on project status to senior leadership, maintaining transparency and facilitating informed decisionmaking.
- Built strong relationships with clients, understanding their needs and expectations to deliver satisfactory outcomes.
- Directed and coordinated activities of security team personnel for Molson Coors Beverage Company
- Prepare and submit monthly documents to National Account Manager
- Oversee on site personnel and duties
- Complete payroll of all employees on staff
- Obtain systems credentials for new/onboarding staff members
- Supported post-order development.
Lead Security Supervisor
GardaWorld Security Services
Golden, CO
01.2020 - 06.2020
- Supervised team members to ensure excellent service delivery for Molson Coors account.
- Prepare weekly reports for site client.
- Oversaw team operations.
- Supported site Project Manager in daily operations.
- Plan and assist with staffing, training, and performance evaluations.
- Created weekly schedules and verified all posts were adequately staffed.
- Review reports submitted by staff members to recommend approval or to suggest changes.
- Managed critical emergency response tasks.
- Provided training for staff on security policies, promoting a culture of safety awareness throughout the organization.
Security Dispatcher/Patrol Officer
GardaWorld Security Services
Golden, CO
08.2019 - 01.2020
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Investigated suspicious activities, deterring potential criminal behavior and maintaining site security.
- Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events.
Phlebotomist
Boulder Community Health
Boulder, CO
04.2019 - 09.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Waitress
Egg & I
Arvada, CO
09.2018 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Lead Security Officer
Whelan Security
Golden, CO
05.2017 - 07.2018
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Parking Attendant / Area Manager
Douglas Parking
Denver, CO
07.2014 - 05.2017
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Kept parking lot usage orderly by enforcing parking regulations.
- Collaborated with security team to monitor surveillance cameras and maintain overall safety in the parking facility.
- Issued parking citations to enforce parking regulations.
Hostess / Waitress
Twin Peaks Restaurants
Lakewood, CO
09.2013 - 07.2014
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Lifeguard
Apex Parks And Recreation District
Arvada, CO
06.2013 - 09.2013
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Hostess
Egg & I
Arvada, CO
06.2012 - 07.2013
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
Education
Bachelor Of Computer Science - Cybersecurity Engineering
Colorado Technical University
Colorado Springs, COSkills
- Attention to detail
- Teamwork and collaboration
- Efficient multitasking
- Effective communication
- Report writing
- CCTV surveillance
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Threat assessment
- Security equipment operation
- Background investigations
Timeline
Security Ops Center (SOC) Operator
Molson Coors Beverage Company
04.2023 - Current
Corporate Security Operations Center Lead
Molson Coors Beverage Company
05.2021 - 04.2023
Project Manager
GardaWorld Security Services
06.2020 - 05.2021
Lead Security Supervisor
GardaWorld Security Services
01.2020 - 06.2020
Security Dispatcher/Patrol Officer
GardaWorld Security Services
08.2019 - 01.2020
Phlebotomist
Boulder Community Health
04.2019 - 09.2019
Waitress
Egg & I
09.2018 - 04.2019
Lead Security Officer
Whelan Security
05.2017 - 07.2018
Parking Attendant / Area Manager
Douglas Parking
07.2014 - 05.2017
Hostess / Waitress
Twin Peaks Restaurants
09.2013 - 07.2014
Lifeguard
Apex Parks And Recreation District
06.2013 - 09.2013
Hostess
Egg & I
06.2012 - 07.2013
Bachelor Of Computer Science - Cybersecurity Engineering
Colorado Technical University