Brittany Steadman
East Stroudsburg,PA
Summary
Bringing 15 years of customer service experience and team leadership. I am an outgoing and reliable manager eager to lead the team and willing to take on any task. An energetic personality coupled with a strong work ethic who is passionate about helping guests and creating a wonderful experience. A team leader willing to jump into any role to make sure the shift and our daily operations run smooth. Looking to bring these qualities and expertise to my next leadership position.
Overview
15
15
years of professional experience
Work History
Manager
Great Wolf Lodge
Scotrun, PA
06.2018 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Server/Manager
Applebee's Neighborhood Grill & Bar
Westbury, NY
09.2015 - 01.2019
- Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Ensured customer satisfaction with all aspects of the restaurant and dining experience.
- Handled customer complaints in a diplomatic and courteous manner.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server
Friendlys Family Resturant
Tannersville, PA
05.2009 - 08.2015
Education
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA06.2010
Skills
- Verbal Communication Skills
- Leadership
- Teamwork
- Customer Relationship Management
- Problem Solving
- Organization
- Time Management
- Positive Attitude
- Responsible
- Health Code Compliance
- Business Planning
- Sales Techniques
- Staff Management
Timeline
Manager
Great Wolf Lodge
06.2018 - Current
Server/Manager
Applebee's Neighborhood Grill & Bar
09.2015 - 01.2019
Server
Friendlys Family Resturant
05.2009 - 08.2015
High School Diploma -
Pocono Mountain East High School
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