Rose C. Lowry
Jermyn,PA
Summary
Looking for a position in a company which has excellent career growth potential and offers ample opportunities to gain vast experiences in business
Overview
8
8
years of professional experience
Work History
Manager
Cinemark
Moosic, PA
03.2017 - Current
- Train new employees to deal with customers professionally, properly use company's computer systems, use proper cleaning and food-handling techniques.
- Cross-train existing employees to maximize team agility and performance.
- Supervised employees in multiple departments by monitoring activities, coaching and offering hands-on support.
Customer Service Representative/Pharmacy Technician
Cigna
Moosic, PA
11.2014 - 06.2016
- Place orders, set up accounts, and check status of orders for member's home delivery pharmacy.
- Strong verbal and written communication skills.
- Researching orders to determine needed information to move orders along.
- Documenting phone calls while assisting members.
- Following HIPAA guidelines.
- Research claims and run claim tests to advise member of cost of prescriptions.
- Advise members of their insurance benefit structure, such as deductibles, copays, and coinsurance.
Customer Service Representative
TMG Health
Jessup, PA
07.2014 - 10.2014
- Assists members, physicians, pharmacists, and agents with Medicare Part D inquiries.
- Strong verbal and written communication skills.
- Enroll prospective members into Medicare Part D plan.
- Understand and abide by HIPAA guidelines.
- Knowledge of and ability to explain deductibles, coverage gap, catastrophic coverage, co-insurance, co-payments and formulary.
- Make outbound calls to providers and pharmacies to solve member's issues.
- Complete late enrollment penalty and coordination of benefits surveys.
- Handle and file a variety of grievances for members.
- Help members with claims information.
- Quote benefits for specific drug plans.
- Answer billing questions.
- Research the call history for previous inquiries.
- Follow thorough processes for formulary exception requests, Social Security withdrawal setup, etc.
Tax Preparer
H&r Block Inc.
Dunmore, PA
01.2014 - 04.2014
- Prepares federal, state and local income taxes.
- Utilizes strong customer service skills as taxes are prepared in person.
- Excellent data entry skills using TPS computerized system.
- Strong verbal communication skills are used to communicate tax information from customer to preparer.
- Active listening skills dealing with customers.
- Answers client's questions over the telephone.
- Learned tax law in condensed course.
Education
Bachelor of Science - Risk Management, Enterprise Risk Management
The Pennsylvania State University
University Park, PA05.2013
Skills
- Excellent customer service skills
- Excel, Word, and PowerPoint
- Time Management
- Verbal communication skills
- Highly Organized
- Multi-tasking
Timeline
Manager
Cinemark
03.2017 - Current
Customer Service Representative/Pharmacy Technician
Cigna
11.2014 - 06.2016
Customer Service Representative
TMG Health
07.2014 - 10.2014
Tax Preparer
H&r Block Inc.
01.2014 - 04.2014
Bachelor of Science - Risk Management, Enterprise Risk Management
The Pennsylvania State University
Similar Profiles
Leanna TorresLeanna Torres
Movie Theater Employee at CinemarkMovie Theater Employee at Cinemark
Dariela VillarrealDariela Villarreal
Assistant Manager at CinemarkAssistant Manager at Cinemark
Sara HernandezSara Hernandez
Team Member at CinemarkTeam Member at Cinemark
Cameron SmithCameron Smith
Assistant Manager at CinemarkAssistant Manager at Cinemark
Bethany TouseullBethany Touseull
Process Executive - DCU at Cognizant (TMG Health)Process Executive - DCU at Cognizant (TMG Health)