Rose C. Lowry
Jermyn,PA
Summary
Looking for a position in a company which has excellent career growth potential and offers ample opportunities to gain vast experiences in business
Overview
8
8
years of professional experience
Work History
Manager
Cinemark
Moosic, PA
03.2017 - Current
- Train new employees to deal with customers professionally, properly use company's computer systems, use proper cleaning and food-handling techniques.
- Cross-train existing employees to maximize team agility and performance.
- Supervised employees in multiple departments by monitoring activities, coaching and offering hands-on support.
Customer Service Representative/Pharmacy Technician
Cigna
Moosic, PA
11.2014 - 06.2016
- Place orders, set up accounts, and check status of orders for member's home delivery pharmacy.
- Strong verbal and written communication skills.
- Researching orders to determine needed information to move orders along.
- Documenting phone calls while assisting members.
- Following HIPAA guidelines.
- Research claims and run claim tests to advise member of cost of prescriptions.
- Advise members of their insurance benefit structure, such as deductibles, copays, and coinsurance.
Customer Service Representative
TMG Health
Jessup, PA
07.2014 - 10.2014
- Assists members, physicians, pharmacists, and agents with Medicare Part D inquiries.
- Strong verbal and written communication skills.
- Enroll prospective members into Medicare Part D plan.
- Understand and abide by HIPAA guidelines.
- Knowledge of and ability to explain deductibles, coverage gap, catastrophic coverage, co-insurance, co-payments and formulary.
- Make outbound calls to providers and pharmacies to solve member's issues.
- Complete late enrollment penalty and coordination of benefits surveys.
- Handle and file a variety of grievances for members.
- Help members with claims information.
- Quote benefits for specific drug plans.
- Answer billing questions.
- Research the call history for previous inquiries.
- Follow thorough processes for formulary exception requests, Social Security withdrawal setup, etc.
Tax Preparer
H&r Block Inc.
Dunmore, PA
01.2014 - 04.2014
- Prepares federal, state and local income taxes.
- Utilizes strong customer service skills as taxes are prepared in person.
- Excellent data entry skills using TPS computerized system.
- Strong verbal communication skills are used to communicate tax information from customer to preparer.
- Active listening skills dealing with customers.
- Answers client's questions over the telephone.
- Learned tax law in condensed course.
Education
Bachelor of Science - Risk Management, Enterprise Risk Management
The Pennsylvania State University
University Park, PA05.2013
Skills
- Excellent customer service skills
- Excel, Word, and PowerPoint
- Time Management
- Verbal communication skills
- Highly Organized
- Multi-tasking
Timeline
Manager
Cinemark
03.2017 - Current
Customer Service Representative/Pharmacy Technician
Cigna
11.2014 - 06.2016
Customer Service Representative
TMG Health
07.2014 - 10.2014
Tax Preparer
H&r Block Inc.
01.2014 - 04.2014
Bachelor of Science - Risk Management, Enterprise Risk Management
The Pennsylvania State University