Lloy-Ann Grant-Collins
Baltimore,MD
Summary
Experienced professional with a proven track record in customer service and healthcare. Skilled in leading teams, improving service delivery and providing comprehensive patient care. Demonstrates strong problem-solving abilities and exceptional interpersonal skills. Eager to contribute to and grow within dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Manager
Freckle’s Juice LLC
The Bronx, New York
01.2020 - 08.2024
- Progressed from team member to key holder, shift leader and eventually manager, demonstrating strong leadership and operational skills.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance evaluations, providing feedback and coaching for team development.
CNA
Sunrise facility
Lynbrook
02.2024 - 06.2024
- Worked through an agency at the Sunrise facility in Lynbrook
- Assisted patients with daily living activities, ensuring comfort and timely medication administration.
- I assisted her with bath time, dressing, provided companionship as much as possible and I would also make it the point of my duty that she got her medications on time and throughout the day as instructed by doctor
Private Duty
Private Duty
01.2023 - 06.2023
- Provided comprehensive home care for 6 months, including meal preparation and personal hygiene assistance.
Server/Buffett Attendant
Sheraton by Marriott
Maitland, Florida
03.2023 - 06.2023
- I also played the role of host
- It was my main priority to take orders, serve customers and ensure that they leave with a smile
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server/Cashier
Oracabessa Fish and Things
08.2017 - 01.2023
- I made it the point of my duty to ensure that customers are very satisfied with service provided to them
- Keeping the work area clean and well organized, I made that my everyday task
- There were other responsibilities also like making sure that the daily sales and funds are balanced
Retail
T Geddes Grant
09.2016 - 06.2017
- Inventory and helping with promotion of the products
Direct Support Professional
Group Home Solutions
The Bronx, New York
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied or transported clients to appointments, errands and social activities.
- Maintained detailed records of services performed on clients.
- Monitored client's well-being, safety and comfort under physician direction.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
Certified CNA -
Big Apple Training
11.2022
Diploma -
St. Mary High School
Diploma -
School For Tourism and Hospitality
undergraduate -
Bronx Community College
Skills
- Flexible
- Excellent Customer service Skills
- Excellent Communication Skills (Listening/Speaking)
- Team Player
- Excellent Leadership Skills
- Detailed Oriented
- Excellent Follow-Though
- Patient Care
- Vitals
- Infection Control
- ADL’S
- Charting
- Work prioritization
- Task delegation
- Complex Problem-solving
- Time management
- Decision-making
- Safety procedures
- Verbal and written communication
- Shift scheduling
- Customer service
- Skilled in conflict resolution
- Staff training and development
- Expert patient care
Internship
NA, Workmen’s Circle MultiCare Center, Bronx, NY, 10/01/22
Certifications
BLS CERTIFICATION
DIRECT SUPPORT CERTIFICATION
CNA CERTIFICATE
GOOD HANDLERS PERMIT FOR MULTIPLE STATES
Timeline
CNA
Sunrise facility
02.2024 - 06.2024
Server/Buffett Attendant
Sheraton by Marriott
03.2023 - 06.2023
Private Duty
Private Duty
01.2023 - 06.2023
Manager
Freckle’s Juice LLC
01.2020 - 08.2024
Server/Cashier
Oracabessa Fish and Things
08.2017 - 01.2023
Retail
T Geddes Grant
09.2016 - 06.2017
Direct Support Professional
Group Home Solutions
Certified CNA -
Big Apple Training
Diploma -
St. Mary High School
Diploma -
School For Tourism and Hospitality
undergraduate -
Bronx Community College