Joshua Xavier Peters
Hillside,NJ
Summary
Operations Manager and talented leader with twelve years of experience. Successful background knowledge on matching employees for maximum performance. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas of improvement and implementing changes with a strategic approach. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Manager
Value Parking
Newark, NJ
12.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Manager
McDonald's
Newark, NJ
03.2012 - 12.2015
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food Manager
Blimpie Subs & Salads
Hillside, NJ
06.2010 - 03.2012
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Associate of Science - Automotive Mechanics
Lincoln Technical Institute - Edison
Union, NJ05.2014
High School Diploma -
Hillside High School
Hillside, NJ06.2012
Skills
- Excellent communication skills
- Flexible
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Administration and Reporting
- Performance Tracking and Evaluations
- Staff scheduling
Timeline
Manager
Value Parking
12.2015 - Current
Manager
McDonald's
03.2012 - 12.2015
Food Manager
Blimpie Subs & Salads
06.2010 - 03.2012
Associate of Science - Automotive Mechanics
Lincoln Technical Institute - Edison
High School Diploma -
Hillside High School
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