Jennifer Reynolds
San Bernardino,CA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
San Bernardino, USA
01.2024 - Current
- Led a team of multiple employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Maintained high standards of quality control to ensure customer satisfaction.
- Achieved XX% increase in sales through effective staff training and motivation
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
- Implemented customer feedback system resulting in a XX% increase in customer satisfaction ratings
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
Home Health Care Worker
IHSS Public Authority
San Bernardino, California
09.2022 - 08.2025
- Developed personalized care plans based on individual client needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean, safe, and organized living environment for clients.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Administered medications as prescribed by physician in accordance with established policies and procedures every day.
- Provided transportation services for medical appointments or errands.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Ensured compliance with state regulations related to home health care services.
Front Desk Clerk
Red Lion Casino
Elko, USA
07.2011 - 06.2012
- Keep records of room availability and guest accounts, manually or using a computer.
- Compute bills, collect payments, and make change for guests.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Transmit and receive messages, using telephones, telephone switch boards, or fax machine.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Computed, recorded, and proofread data, records and reports.
- Kept records of room availability and guests' accounts, manually or using computers
Hostess/ Cashier
Gold Dust West Casino
Elko, USA
07.2010 - 06.2011
- Processes payments for meal request using a POS system.
- Provides superior customer service while interacting with guests and co- workers.
- Any and all other job duties as assigned.
- Answered telephone calls and responded to inquiries.
- Assisted co-workers
- Cleaned bars, work areas, and tables
- Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
- Greeted each customer with friendly eye contact
Cashier
McDonalds
Highland, USA
11.2009 - 07.2010
- Received cash, checks, and completed credit-card transactions from customers and employees.
- Compared totals cash register with amount of currency in register to verify balances.
- Answer customers' questions, and provide information on procedures or policies
Counter Clerk / Hostess/ Cashier
Inland Empire
San Bernardino, USA
04.2009 - 08.2009
- Requested customer orders and depressed keys of multi counting machine to simultaneously record order and compute bill.
- Selected requested food items from serving and storage areas and assembled items on serving tray or in a takeout bag.
- Received cash, checks, and completed credit-card transactions from customers and employees.
Education
High School Diploma - General Education
Colton High School
Colton, CASkills
- Listening skills
- Quick learner
- Extremely organized
- Conflict resolution
- Excellent communication skills
- Microsoft Office
- Creative problem solver
- Data management
- Energetic work attitude
- File/records maintenance
- Customer service
- Financial records and processing
- Credit card processing
- Extensive food/beverage knowledge
- Telecommunication skills
- Restaurant experience
- Strong organizational skills
- Strong client relations
- Perform well in high-demand, fast-paced environments
- Excellent people skills
- Typing
- Team leadership
- Customer relationship management
- Mentoring and coaching
- Time management
- Policy implementation
- Inventory management
- Schedule preparation
- Medication administration
- Effective communication
- Problem solving
- Adaptable decision making
Certification
- Food Handler Certification expires 01/25/27
- Servsafe Certification expires 09/5/29
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manager
McDonald's
01.2024 - Current
Home Health Care Worker
IHSS Public Authority
09.2022 - 08.2025
Front Desk Clerk
Red Lion Casino
07.2011 - 06.2012
Hostess/ Cashier
Gold Dust West Casino
07.2010 - 06.2011
Cashier
McDonalds
11.2009 - 07.2010
Counter Clerk / Hostess/ Cashier
Inland Empire
04.2009 - 08.2009
High School Diploma - General Education
Colton High School