Samantha Velazquez

• Coached, mentored and trained team members in order to improve their job performance.
• Conducted performance reviews for team members.
• Provided leadership during times of organizational change or serious situations.
• Maintained up-to-date records of employee attendance, payroll information, vacation request.
• Ensured compliance with industry regulations and company policies.
• Enhanced team member performance through use of strategic, and practical approaches, motivational coaching and training.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Assigned task to associates to fit their skill levels and better our team performance.
• Recruited and hired qualified candidates to fill open positions.
• Kept up with business performance data and business results for upper management.
• Hired and trained new employees to meet job requirements.

• Scheduled regular performance reviews with staff members to provide feedback on their progress.
• Coordinated promotional marketing such as advertising signs, special offers and discounts to drive sales.
• Provided my team skills to staff members regarding customer service ability and problem solving skills.
• Maintained a clean and organized work environment for customers to enjoy.
• Counted and balanced registers.
• Dropped deposits.
• Key holder, I maintained keys to the store.
• Trained and managed employees to improve their work ethic and skills.

• Trained employees on customer service and product knowledge.
• Collaborated with team on ideas to promote services and products offered at the salon.
• Welcomed clients to salon, signed them in for services.
• Provided coaching to employees, teaching employees better ways to engage clients.
• Placed inventory orders, monitored shelf stock and tracked orders.
• Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
• Resolved guest complaints.
• Taught employees to build clientele.

Current

• Supervised personnel and operations in setting.
• Directing and coordinating events that are scheduled for the company.
• Building stages for events.
• Doing complex setups for events that are thrown at this arena.
• Catering to other departments.