Andrea Cabrera Lira
Reno,NV
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
9
9
years of professional experience
Work History
Manager
La Parada Restaurant
04.2016 - Current
- Manage coworkers in high stress situations to ensure food quality and general satisfaction for clients and work staff
- Monitored restaurant and took appropriate action of ensure food quality and service standards were met
- Efficiently resolve problems or concerns to the satisfactions of all involved parties
- Coordinated training and onboarding new staff members
Internship Master of Social Work
Family Counseling of Northern Nevada
01.2024 - 08.2024
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Bachelor’s Internship
Scholars-Washoe County Human Services Agency (Child Protective Services)
08.2022 - 05.2023
Frontline cashier
Sam’s Club
02.2022 - 10.2022
- Upgrade customers membership / Sam’s Club credit card
- Acknowledge the member and identifying members needs
- Scanning items, itemizing and totaling customers
CAP 1
Walmart
04.2019 - 12.2019
- Inventory accuracy
- Providing good customer service
- First shift of the day responsible for organizing and maintaining the inventory
Education
Master of Social Work -
University of Nevada, Reno
08.2024
Bachelor of Social Work -
University of Nevada, Reno
05.2023
Associate of Art -
Truckee Meadows Community College
05.2021
Skills
- Fluent in Spanish
- Word
- PowerPoint
- Google Docs
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Evaluations
- Power Queue
- Patience
- Determination
- Persistence
- Problem solver
- Focused
- Dependable
- Multi-task oriented
- Flexible
- Positive
- Emotionally stable
- Adapt effectively to challenging situations
- Adapt effectively to emergency situations
Extracurricularexperience
- Eddy’s House, 08/20, 12/20
- Catholic Charities, 12/21, 12/21
- JROTC, 08/14, 06/18
- Food Bank, 04/19, 05/20
- Scholars-Washoe County Human Services Agency (Child Protective Services), 08/22, 05/23
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Internship Master of Social Work
Family Counseling of Northern Nevada
01.2024 - 08.2024
Bachelor’s Internship
Scholars-Washoe County Human Services Agency (Child Protective Services)
08.2022 - 05.2023
Frontline cashier
Sam’s Club
02.2022 - 10.2022
CAP 1
Walmart
04.2019 - 12.2019
Manager
La Parada Restaurant
04.2016 - Current
Bachelor of Social Work -
University of Nevada, Reno
Associate of Art -
Truckee Meadows Community College
Master of Social Work -
University of Nevada, Reno
Similar Profiles
Innocent SizibaInnocent Siziba
Galley Steward at La Parada RestaurantGalley Steward at La Parada Restaurant
Vukile Blessing MsaneVukile Blessing Msane
Bar Supervisor at La ParadaBar Supervisor at La Parada
Kriston MartinKriston Martin
Owner at The Last Stop La Ulitima ParadaOwner at The Last Stop La Ulitima Parada