Andrea Cabrera Lira
Reno,NV
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
9
9
years of professional experience
Work History
Manager
La Parada Restaurant
Reno, NV
04.2016 - Current
- Manage coworkers in high stress situations to ensure food quality and general satisfaction for clients and work staff
- Monitored restaurant and took appropriate action of ensure food quality and service standards were met
- Efficiently resolve problems or concerns to the satisfactions of all involved parties
- Coordinated training and onboarding new staff members
Internship Master of Social Work
Family Counseling of Northern Nevada
1475 Termonal Wy B Reno, Nevada, 89502
01.2024 - 08.2024
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Bachelor’s Internship
Scholars-Washoe County Human Services Agency (Child Protective Services)
08.2022 - 05.2023
Frontline cashier
Sam’s Club
Reno, NV
02.2022 - 10.2022
- Upgrade customers membership / Sam’s Club credit card
- Acknowledge the member and identifying members needs
- Scanning items, itemizing and totaling customers
CAP 1
Walmart
Lemmon Valley, NV
04.2019 - 12.2019
- Inventory accuracy
- Providing good customer service
- First shift of the day responsible for organizing and maintaining the inventory
Education
Master of Social Work -
University of Nevada, Reno
08.2024
Bachelor of Social Work -
University of Nevada, Reno
05.2023
Associate of Art -
Truckee Meadows Community College
05.2021
Skills
- Fluent in Spanish
- Word
- PowerPoint
- Google Docs
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Evaluations
- Power Queue
- Patience
- Determination
- Persistence
- Problem solver
- Focused
- Dependable
- Multi-task oriented
- Flexible
- Positive
- Emotionally stable
- Adapt effectively to challenging situations
- Adapt effectively to emergency situations
Extracurricularexperience
- Eddy’s House, 08/20, 12/20
- Catholic Charities, 12/21, 12/21
- JROTC, 08/14, 06/18
- Food Bank, 04/19, 05/20
- Scholars-Washoe County Human Services Agency (Child Protective Services), 08/22, 05/23
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Internship Master of Social Work
Family Counseling of Northern Nevada
01.2024 - 08.2024
Bachelor’s Internship
Scholars-Washoe County Human Services Agency (Child Protective Services)
08.2022 - 05.2023
Frontline cashier
Sam’s Club
02.2022 - 10.2022
CAP 1
Walmart
04.2019 - 12.2019
Manager
La Parada Restaurant
04.2016 - Current
Bachelor of Social Work -
University of Nevada, Reno
Associate of Art -
Truckee Meadows Community College
Master of Social Work -
University of Nevada, Reno