Jazmin Rodriguez
Boise,Idaho
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Manager
Famous Footwear
Boise, ID
05.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed opening and closing procedures, ensuring store readiness and security.
- Monitored cash handling processes for accuracy during transactions and register balancing.
Sales Associate
Victoria's Secret & PINK
Boise, Idaho
01.2024 - 05.2024
- Processed returns, exchanges, and refunds in accordance with company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
Front End Supervisor
Ross Stores
Boise, Idaho
08.2023 - 02.2024
- Used Point of Sale register system to complete transactions.
- Trained new employees in customer service techniques and store policies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Welcomed large volume of guests and improved overall customer service.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Retail Sales Associate
Famous Footwear
Nampa, ID
05.2022 - 10.2023
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Organized displays to attract customers and promote sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Participated in team meetings and training sessions.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Sandwich Specialist
Subway
Homedale, ID
10.2021 - 11.2021
- Duties included taking orders and accurately filling those orders, following safe food handling procedures
- Accurately handling cash and credit/debit card payments, maintaining a clean and safe work environment and providing quality customer service
- Assessed company operations for compliance with safety standards.
Education
Wilder High School -
Wilder High School
Wilder, ID05.2024
Skills
Fluent in Spanish
Fluent in English
Cashier Handling
Employee training
Merchandise displays
Multitasking
Computer Systems
Training Skill
Stock management
Organizational skills
Upselling
Meeting sales goals
Store policies and procedures
References
- Kim Adamson, Teacher - COSSA LDA, kimadamson53@gmail.com, 208-250-5335
- Lizbeth Rodriguez - sister (986) 270- 8388
- Aljay Hernandez- Partner (208) 948- 3476
Timeline
Manager
Famous Footwear
05.2025 - Current
Sales Associate
Victoria's Secret & PINK
01.2024 - 05.2024
Front End Supervisor
Ross Stores
08.2023 - 02.2024
Retail Sales Associate
Famous Footwear
05.2022 - 10.2023
Sandwich Specialist
Subway
10.2021 - 11.2021
Wilder High School -
Wilder High School