Roberto Mattos Leal
14222 Marginada CT, Miami Lakes,FL
Summary
Dynamic professional with a proven track record at Health Connect Systems, excelling in project management and customer relationship management. Adept at analyzing sales data to drive strategic decisions, I foster team collaboration and enhance operational efficiency, resulting in improved productivity and customer retention. Fluent in English and Spanish, I thrive in diverse environments.
Overview
13
13
years of professional experience
Work History
Manager
Health Connect Systems
MIAMI, FL
01.2024 - Current
- Coordinated schedules and appointments for management team efficiently.
- Managed communication between departments to ensure smooth operations.
- Assisted in preparing reports using company-specific software tools.
- Responded to customer issues to provide immediate resolution and improve retention.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Insurance Broker
Orange Business Services
Miami, FL
01.2022 - 01.2024
- Collaborated with clients to assess insurance needs and recommend appropriate solutions.
- Managed client relationships, ensuring clear communication and understanding of policy details.
- Developed customized insurance policies tailored to client specifications and requirements.
- Maintained up-to-date knowledge of regulatory changes affecting the insurance landscape.
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Served as a point of contact for customers throughout the life cycle of their policies.
- Analyzed client data to identify trends and inform strategic recommendations.
- Assisted customers with product selection and provided outstanding service.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service
STARBUCKS
01.2022 - 12.2022
- Prepared and packaged food items according to health and safety standards.
- Operated kitchen equipment, including fryers and grills, with attention to safety.
- Provided excellent customer service by taking orders and handling inquiries promptly.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained cleanliness of workstations and dining areas throughout the shift.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Provided exemplary customer service to ensure satisfaction.
- Developed customer service standards and trained personnel in customer service procedures.
Security
PREMIUM INTERNATIONAL SECURITY
10.2018 - 12.2020
- Conducted security checks over a specified area.
- Developed strategies for improving overall base security.
- Monitored event activities to maintain order and security.
- Inspected building security systems regularly for proper functioning.
- Implemented security protocols to protect confidential information.
- Provided security for dignitaries visiting the base.
Care Giver
ALACHUA COUNTY HUMAN SOCIETY
12.2012 - 05.2018
- Assisted in daily shelter operations, ensuring a safe environment for all residents.
- Coordinated food distribution, managing inventory and organizing meal schedules.
- Provided compassionate support to individuals experiencing homelessness through active listening.
- Engaged with community partners to gather resources for shelter programs and services.
- Developed outreach materials to educate the public about homelessness and shelter needs.
- Provided emotional support and guidance to those utilizing the shelter services.
- Created a welcoming atmosphere through daily conversations and interactions with clients.
- Encouraged self-sufficiency among clients by helping them develop skills that would assist them in finding employment opportunities.
- Helped create an overall safe environment by monitoring behavior within the facility's grounds.
- Established positive relationships with families residing at the shelter while maintaining professional boundaries.
Education
Business degree -
Miami-Dade College
01-2016
Santa Fe College
05.2014
High School Diploma -
Hialeah-Miami Lakes Senior High
06.2012
Skills
- Fluent in English
- Fluent in Spanish
- Leadership skills
- Team player
- Project management
- Customer service
- Relationship management
- Communication skills
- Team collaboration
- Time management
- Workforce management
- Business development
- Conflict resolution
- Customer relationship management (CRM)
- Financial records oversight
- Project planning
- Sales techniques
- Expectation setting
- Disciplinary techniques
- Safety procedures
- Documentation and reporting
- Team leadership
- Work prioritization
- Regulatory compliance
- Staff development
- Relationship building
- Marketing
- Complex Problem-solving
- Product management
- Verbal and written communication
- Goal setting
- Performance evaluations
- Performance tracking and evaluation
- Business analysis
- Recruitment and hiring
References
References available upon request.
Technological Qualifications
- Skilled in search engine optimization and website optimization
- Proficient in the use of Microsoft programs and Outlook
- Excel in typing skills
Timeline
Manager
Health Connect Systems
01.2024 - Current
Insurance Broker
Orange Business Services
01.2022 - 01.2024
Customer Service
STARBUCKS
01.2022 - 12.2022
Security
PREMIUM INTERNATIONAL SECURITY
10.2018 - 12.2020
Care Giver
ALACHUA COUNTY HUMAN SOCIETY
12.2012 - 05.2018
Business degree -
Miami-Dade College
Santa Fe College
High School Diploma -
Hialeah-Miami Lakes Senior High