Nancy Grijalva
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Manager
Self-employeed
Los Angeles, CA
01.2020 - Current
- Managed daily operations and ensured smooth workflow across all projects.
- Developed and implemented strategic plans to enhance service efficiency.
- Coordinated with clients to understand their needs and expectations effectively.
- Oversaw project timelines, ensuring deadlines were consistently met.
- Trained and mentored junior staff to improve team performance and skills.
- Established strong relationships with vendors for efficient resource management.
- Facilitated regular team meetings to discuss progress and address challenges.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Led a team of 5 to 10 employees, ensuring high productivity and excellent customer service.
- Communication through emails and telephone with contractors, employees, vendors, and office staff, both in English and Spanish, regarding completing daily and priority requests.
Property Manager
Kailua Kona Hawaii
Kailua-Kona, Hawaii
01.2012 - 06.2017
- Managed property maintenance schedules and vendor communications for multiple properties.
- Oversaw tenant relations by addressing concerns and facilitating effective communication.
- Conducted property inspections to ensure compliance with safety and quality standards.
- Resolved tenant disputes through mediation and clear communication strategies.
- Handled resident complaints and expedited maintenance requests promptly.
- Inspected properties regularly to identify deficiencies and schedule necessary repairs.
- Coordinated with vendors for procurement of services, including repairs and renovations.
- Developed strong working relationships with owners and tenants to streamline operations.
Education
Some College (No Degree) - General Studies
Los Angeles City College
Los Angeles, CASkills
- Customer service
- Problem solving
- Dependable, Responsible, & Reliable
- Fluent in Spanish
- Supervision and leadership
- Organizational skills
Timeline
Manager
Self-employeed
01.2020 - Current
Property Manager
Kailua Kona Hawaii
01.2012 - 06.2017
Some College (No Degree) - General Studies
Los Angeles City College