Brittany Steininger
Vidor
Summary
Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements. I have 10 years insurance experience. I help customers with all their claims questions/needs daily. I am very organized and hard working.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Executive
TWFG
Beaumont, TX
02.2026 - Current
- Developed and maintained relationships with clients to enhance customer satisfaction and loyalty.
- Executed sales strategies to achieve monthly targets and drive revenue growth.
- Managed client accounts, ensuring timely follow-ups and resolution of inquiries or issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Office Manager/Claims Representative
AllState
Vidor, TX
04.2021 - 12.2025
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documentation and accounts to gain full picture.
- Verified details with policyholders and requested additional information.
- Verified policy holder data, including age, contact number and physical address.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Processed claims for payment or forwarded to appropriate personnel for further investigation.
- Assisted new policyholders with processing claims.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Customer Service Representative
Farmers Insurance Agency
Port Neches, TX
08.2019 - 04.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Allstate Customer Service/Sales Associate
Allstate
Beaumont, TX
07.2016 - 02.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Explained benefits, features and recommendations to maximize client retention.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Associate in Paralegal - undefined
Bryan University
Tempe, AZ09.2018
Skills
- Documentation research
- Policy knowledge
- Insurance terminology
- Background in insurance
- Outstanding clerical abilities
- Customer service
- Product knowledge
- Sales expertise
- Relationship building
- Decision-making
- Client development
- Goals and performance
- Staff management
- Account servicing
Certification
- P&C License in Insurance
- Life & Health License
Timeline
Sales Executive
TWFG
02.2026 - Current
Office Manager/Claims Representative
AllState
04.2021 - 12.2025
Customer Service Representative
Farmers Insurance Agency
08.2019 - 04.2021
Allstate Customer Service/Sales Associate
Allstate
07.2016 - 02.2019
Associate in Paralegal - undefined
Bryan University