Naijah York
New York,NY
Summary
Dedicated professional with proven performance in management, leadership and communication. Ready to make an immediate contribution to your organization. A dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Sales Representative
T-Mobile
Brooklyn, NY
09.2025 - Current
- Cultivated strong customer relationships to enhance loyalty and drive sales growth.
- Leveraged product knowledge to educate customers on T-Mobile services and solutions.
- Collaborated with team members to develop strategies for meeting sales targets.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
Claims Representative
Liberty Mutual Insurance
Columbia, South Carolina
07.2017 - 09.2025
- Take inbound calls from customers who wants to file a claim or check status
- Make sure the customers is ok from the accident
- Guiding the customers on the next steps on filing a auto claim, water claim, and umbrella claim
- Suggest customer depending on the situation of the claim if they would like to file a claim thru 3pc to file a claim through LM due to settling the claim faster and making sure our customers needs are taken care of
- For my supervisor role in LM
- Responded quickly to meet customer needs and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
- Assisted with new hire orientation and employee training.
- Defined problems, collected data, established facts and validated conclusions.
- Conducted staff meetings to relay general information or to address specific topics.
- Troubleshot minor problems and reported larger technical issues.
Medical Billing Specialist
VBO
Columbia, South Carolina
06.2017 - 07.2021
- Verified signatures and required information on checks.
- Operated typing, adding, calculating and billing machines.
- Routed statements for mailing or over-the-counter delivery to customers.
- Prepared itemized statements, bills and invoices and record amounts due for items purchased and services rendered.
- Resolved discrepancies in accounting records.
- Reviewed documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
Data Entry Operator
Source HOV
Columbia, South Carolina
03.2015 - 06.2017
- Compared data with source documents and re-entered in verification format to detect errors.
- Located and corrected data entry errors with thorough verification methods.
- Sorted data and proofed source documents for accuracy prior to entry.
- Maintained logs of completed work and labor hours.
- Completed database updates to record required information.
- Defined problems, collected data, established facts and validated conclusions.
Customer Service Representative
West At Home
Far Rockaway, NY
11.2009 - 04.2015
- Addressed customers courteously using suitable methods and problem-solving skills.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Send out information on a product to customers who call for catalogs
- Provided product information and resolved concerns to assist customers.
- Experienced with social media and communications platforms.
- Took orders for customer on ads that is in commercials , take credit card info , check info or account info to purchase items
Receptionist
Emmanuel DPM Family Practice
Far Rockaway, New York
08.2010 - 06.2014
- Policed office front entrance, monitoring arrival and departure of staff and visitors.
- Received, sorted and forwarded incoming mail and coordinated pick-ups and deliveries of express mail.
- Documented and communicated actions and continuing needs to support continuity among work teams.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
Switch Board
Promenade Nursing Home
Rockaway Park, New York
06.2005 - 08.2011
- Greeted callers, provided information, transferred calls and took messages as necessary.
- Routed written or verbal messages to recipients.
- Performed various data entry and word processing tasks, such as updating phone directories, typing and proofreading documents and creating schedules.
- Processed incoming and outgoing mail, packages and deliveries.
- Placed telephone calls and arrange conference calls.
- Operated telephones, switchboard, intercoms, two-way radios, and public address systems.
- Greeted visitors, logged them in and out of facility, assign them security badges and contact employee escorts.
Education
Certification - Medical Billing And Coding
Ameritech College
Draper, Utah07.2015
High School Diploma - undefined
Beach Channel High School
Rockaway Park, New York06.2009
Skills
- Data Analysis
- Time Management
- Documentation Research
- Team Collaboration
- Interpersonal communication skills
- Customer relationship building
Certification
Medical billing and Coding
LANGUAGES
English Native
Timeline
Sales Representative
T-Mobile
09.2025 - Current
Claims Representative
Liberty Mutual Insurance
07.2017 - 09.2025
Medical Billing Specialist
VBO
06.2017 - 07.2021
Data Entry Operator
Source HOV
03.2015 - 06.2017
Receptionist
Emmanuel DPM Family Practice
08.2010 - 06.2014
Customer Service Representative
West At Home
11.2009 - 04.2015
Switch Board
Promenade Nursing Home
06.2005 - 08.2011
High School Diploma - undefined
Beach Channel High School
Certification - Medical Billing And Coding
Ameritech College