DOUGLAS BAKER
208 Ashland Court Dublin,Georgia
Summary
Results-oriented IT professional with a demonstrated history of successfully planning, analyzing, and implementing security initiatives. Possesses advanced proficiency in Azure Cloud, Azure Active Directory, and Azure PowerShell, enabling the creation of robust network designs and security frameworks. Certified in CompTIA Security+, underscoring expertise in online security research, planning, execution, and ongoing maintenance. Highly motivated with a keen interest in addressing new challenges. Exhibits a strong work ethic, adaptability, and excellent interpersonal skills. Capable of working independently and rapidly acquiring new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Verizon Wireless
09.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Used customer insights to develop innovative sales strategies to increase sales
- Conducted market research to identify potential customers and their needs
- Organized client visits, presentations, product demonstrations and trade shows
- Conducted security assessments of computer networks and systems to identify potential vulnerabilities
- Performed system hardening activities such as patching, user access control, firewall configuration, and anti-virus installation
Owner
Baker's Five Star Transport, LLC
03.2018 - 09.2023
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Evaluated suppliers to maintain cost controls and improve operations
- Established foundational processes for business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Verified vehicle information and condition prior to loading
- Checked paperwork for accuracy and completeness before loading vehicles
- Maintained records of loaded items, destinations, and delivery times
- Followed applicable safety regulations while driving on public roads
- Inspected trucks prior to departure to ensure they were in good working order
- Analyzed market trends and customer feedback to identify opportunities for growth
- Managed daily operations of the business, including staff, sales, inventory, and accounting
- Negotiated contracts with clients for products or services rendered by the company
IT Technician
Wincore Windows
04.2020 - 11.2020
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Provided technical support to users via telephone or remote access
- Monitored system performance and implemented preventive maintenance procedures
- Resolved hardware issues including replacing parts as necessary
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems
- Configured routers, switches and wireless access points for LANs and WANs
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Installed and configured hardware, software, systems, networks, printers, and scanners
Equipment Operator
Mondi Bags USA
02.2015 - 03.2018
- Operated range of heavy equipment on regular basis with advanced skill
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need
- Maintained and cleaned equipment after each job and inspected
- Trained in diverse pieces of equipment and useful attachments to handle team needs
- Operated machining equipment safely with team of operators
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving
- Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment
- Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations
Education
Associate of Applied Science - Cybersecurity
Oconee Fall Line Technical College
Dublin, GA12.2024
Associate of Applied Science - Computer Networking
Oconee Fall Line Technical College
Dublin, GA12.2024
Skills
- Network troubleshooting
- End user support
- Network device monitoring
- Network access control
- IP addressing
- Network configuration
- Wireless networking
- Analytical thinking
- Network performance monitoring
- System upgrades
- Documentation and reporting
- Firewall administration
- Troubleshooting
- Network performance analysis
- Network security
- Remote Access solutions
- Systems analysis
- Account security maintenance
- Remote access support
- Preventive maintenance expert
- Security logs
- Network monitoring
- Network operations
- Threat analytics
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
- Information security
- IT risk management
- Excellent communication
- Multitasking
- Organizational skills
- Vulnerability assessment
- Threat intelligence
- Privacy protection
- Incident response
- Security analytics
- Social engineering
- Firewall management
- Security auditing
- Application security
- Intrusion detection
- Physical security
- Compliance management
- Disaster recovery
- Data encryption
- Cybersecurity frameworks
- Ethical hacking
- Malware analysis
- Cloud security
- Disaster recovery planning
- Firewall configuration
- Information protection
- Information governance
- Telecommunications systems
- Developing security plans
- Effective communication
- Task prioritization
- Interpersonal skills
- Virus monitoring
- Performance optimization
- Data analysis
- IT asset management
- System performance
- Network management
- IT performance reports
- IT governance
Certification
- CompTIA Security+, 10/01/23 to 11/01/26
- CompTIA A+, 10/01/23 to 11/01/26
Timeline
Sales Representative
Verizon Wireless
09.2023 - Current
IT Technician
Wincore Windows
04.2020 - 11.2020
Owner
Baker's Five Star Transport, LLC
03.2018 - 09.2023
Equipment Operator
Mondi Bags USA
02.2015 - 03.2018
Associate of Applied Science - Cybersecurity
Oconee Fall Line Technical College
Associate of Applied Science - Computer Networking
Oconee Fall Line Technical College
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