Brittany Stevens
Dayton,OH
Summary
Skilled Team Leader adept at guiding workgroups, devising strategies, and soliciting team input. Possesses outstanding interpersonal and communication abilities, and known for problem-solving skills and maintaining a big-picture perspective to achieve success. Proficient in venipuncture techniques with a keen eye for detail, while consistently delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Team Leader
Versiti Blood Center
04.2021 - Current
- Determined donor eligibility by conducting screenings, obtaining medical histories, and obtaining vital signs.
- Followed physician orders when performing therapeutic phlebotomy.
- Used vacutainer tubes, tourniquets, and straight needles to collect blood units.
- Performed venipunctures to obtain whole blood units, platelets, and plasma on Trima apheresis machine
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored staff assigned for the day to ensure blood drives ran smoothly
Server
TJ Chumps
06.2020 - 10.2021
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
Phlebotomist
CompuNet at Miami Valley Hospital
09.2019 - 02.2020
- Gathered tourniquets, needles, and blood collection devices to prepare work trays.
- Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples.
- Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines.
- Prioritized my daily tasks based on the priority of the collections.
- Labeled vacutainer tubes correctly with the patient's name, date of birth, date, and time of collection.
Drive-Thru Member
Panera Bread
08.2017 - 08.2019
- Greeted customers, offered help, and provided knowledgeable assistance.
- Took orders from customers by entering menu items, substitutions, and add-ons.
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging.
- Double-checked orders for accuracy and bagged meals
- Processed payments and counted change to complete transactions.
Education
High School -
Miamisburg High School
Miamisburg, OH05.2019
Skills
- Customer service
- Time management
- Communication skills
- Organizational Skills
- Attention to detail
- Teamwork and collaboration
- Problem-solving
Timeline
Team Leader
Versiti Blood Center
04.2021 - Current
Server
TJ Chumps
06.2020 - 10.2021
Phlebotomist
CompuNet at Miami Valley Hospital
09.2019 - 02.2020
Drive-Thru Member
Panera Bread
08.2017 - 08.2019
High School -
Miamisburg High School
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