Brittany Tankard
Experienced Accounts Receivable and Revenue Cycle Specialist with 6 years of expertise in physician billing, medical claims follow-up, insurance denial resolution, accounts receivable management, and patient financial services. Skilled at managing aging accounts, researching and resolving denied claims, navigating payer portals, reviewing EOBs/EOPs, and collaborating with providers and insurance companies to maximize reimbursement. Strong knowledge of EMR/EHR systems, HIPAA compliance, medical terminology, insurance verification, and customer service. Recognized for maintaining high productivity, exceptional accuracy, and delivering compassionate patient-centered support in fast-paced healthcare environments.
Experienced with complex accounts receivable operations, ensuring accurate billing and efficient collections. Utilizes advanced reconciliation techniques and effective communication to resolve discrepancies. Knowledge of financial reporting and regulatory compliance, ensuring precise financial documentation and adherence to industry standards.
Work History
Senior Accounts Receivable Specialist
3 Years- Manage physician accounts receivable for multiple OB/GYN providers across commercial, Medicare, and Medicaid payers.
- Investigate and resolve 80–100 insurance claims daily by reviewing EOBs, payer portals, and billing documentation.
- Research claim denials and submit corrected claims and appeals, increasing reimbursement rates and reducing aging accounts.
- Communicate with insurance companies to resolve payment discrepancies, authorization issues, coding edits, and eligibility concerns.
- Review aging reports and prioritize high-dollar outstanding balances.
- Maintain detailed account documentation within the EMR and physician billing system.
- Collaborate with providers, coders, and clinical staff to ensure complete claim documentation.
- Consistently exceed departmental productivity and quality benchmarks while maintaining over 98% accuracy.
Medical Billing & Revenue Cycle Specialist
2 Years 2 Months- Processed physician claims from submission to payment posting, ensuring timely denial resolution.
- Managed accounts receivable for OB/GYN providers with emphasis on collections and reimbursement.
- Reviewed Explanation of Benefits (EOBs) and Explanation of Payments (EOPs) to identify and address underpayments and denials.
- Utilized payer portals to verify claim status, submit reconsiderations, and upload supporting documentation.
- Followed HIPAA guidelines while communicating with patients regarding balances and insurance inquiries.
- Assisted patients with billing inquiries, delivering compassionate customer service to enhance patient satisfaction.
- Reduced outstanding AR by 25% through proactive follow-up efforts.
Patient Financial Services Representative
10 Months- Assisted patients with billing inquiries, payment arrangements, and insurance questions.
- Verified insurance eligibility and benefits prior to services.
- Maintained patient demographic and insurance information within EMR systems.
- Supported physician billing functions and coordinated with insurance carriers regarding claim status.
- Processed payment adjustments and documented all account activity accurately.
Medical Billing Representative
1 Year- Submitted physician claims electronically to commercial insurance, Medicare, and Medicaid.
- Reviewed denied claims for coding and documentation errors.
- Corrected billing issues and resubmitted claims for payment.
- Maintained detailed billing records and assisted with monthly AR reporting.
- Worked aging reports and ensured timely follow-up on outstanding claims.
Education
High School Diploma
Skills
Certification
- HIPAA Privacy & Security Training
- Revenue Cycle Management Training
- Medical Billing & Insurance Fundamentals