Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Tatem

Louisville,KY

Summary

Dynamic professional with a proven track record at Walmart, enhancing efficiency and customer satisfaction through expert document management and exceptional problem-solving skills. Excelled in roles requiring meticulous attention to detail and robust teamwork, significantly improving reporting processes and production quality. Achieved notable success in streamlining operations and elevating customer service standards.

Overview

9
9
years of professional experience

Work History

Reports Clerk

Walmart
10.2020 - Current
  • Ensured timely delivery of reports by effectively prioritizing tasks and meeting deadlines.
  • Supported cross-functional teams by generating customized reports based on their specific requirements.
  • Improved overall efficiency by identifying areas for process improvement in the reporting workflow.
  • Collaborated with team members to identify and resolve discrepancies in report data.
  • Contributed to departmental success through proactive identification of potential challenges or roadblocks during the reporting process.
  • Assisted management in making informed decisions by providing accurate and timely reports.
  • Developed expertise in company-specific reporting tools, allowing for quicker and more efficient report creation.
  • Maintained a well-organized filing system for easy access to historical reports and documents.

Production Supervisor

Buff City Soap
09.2018 - 10.2020
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Evaluated existing production processes and identified areas for improvement.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.

CSR Supervisor

Sun Tan City
09.2015 - 09.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
  • Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
  • Conducted regular performance reviews for continuous improvement of CSR team members.
  • Managed high-volume call center operations, ensuring timely responses to customer inquiries.
  • Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
  • Promoted a positive work environment by fostering open communication among the CSR team members.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
  • Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
  • Managed complex cases involving multiple stakeholders while maintaining professional demeanor and focus on resolution goals.
  • Developed and implemented performance metrics to monitor and evaluate CSR team success.
  • Streamlined processes for faster issue resolution, leading to improved customer experiences.
  • Monitored call quality using designated software platforms, identifying areas where improvements could be made.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Education

Bachelor - Business Management

Western Kentucky University
Bowling Green, KY
07.2026

Associate Of Applied Science - Business Administration

Elizabethtown Community And Technical College
Elizabethtown, KY
07.2017

Skills

  • Document Management
  • Information Management
  • Spreadsheet Management
  • Proofreading
  • Customer Satisfaction
  • Filing systems
  • Database entry
  • Quality Control
  • Quality Management
  • Prioritization
  • Telephone Etiquette
  • Administrative tasks
  • Research
  • Verbal and writing communication
  • Scanning and copying
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking

Timeline

Reports Clerk

Walmart
10.2020 - Current

Production Supervisor

Buff City Soap
09.2018 - 10.2020

CSR Supervisor

Sun Tan City
09.2015 - 09.2018

Bachelor - Business Management

Western Kentucky University

Associate Of Applied Science - Business Administration

Elizabethtown Community And Technical College

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Brittany Tatem