Brittany Thomas
Hartford,CT
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
J.P Carroll Roofing
Bloomfield, CT
09.2024 - Current
- Serviced and managed existing customers.
- Built strong and successful relationships with customers.
- Represented the company professionally.
- Solved day-to-day issues as they arise.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Office Administrator
Bills Limousine LLC
Windsor, USA
05.2021 - 10.2023
- Scheduled and coordinated meetings, and appointments.
- Created and updated spreadsheets for weekly, monthly, and yearly updates of sales.
- Provided detail-oriented administrative support to ensure efficient office operations.
Sales Member Representative (Temporary)
Bolt Insurance Agency
Farmington, USA
09.2019 - 12.2019
- Worked with carries such as Progressive, Encompass, Safeco and Liberty Mutual
- Handled average 70 calls per day inbound and outbound
- Used various soft wares to complete calls and handle client applications for example ABD, Five 9 and LexisNexis
Call Center Representative
American Eagle Credit Union
Hartford, USA
07.2018 - 04.2019
- Worked as part of a team in a call in a fast pace environment to ensure the highest level of quality in customer care and satisfaction
- Educated policy holders on their plans and helped them understand how to utilize such benefits to obtain high standards
- Coordinated and executed target-customer outbound communications via phone, email, and mail
- Oversaw paperwork to ensure that merchants sent in all necessary documents
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Manchester High School
Manchester, CTSkills
- Customer Engagement
- Customer Service Protocols
- Expertise in Microsoft Applications
- Telephone Etiquette
- Proficient in Conflict Resolution
- Effective Communication
- Quality Management
- Attention to Detail
- Detailed Data Entry
- Client relationship management
Timeline
Customer Service Representative
J.P Carroll Roofing
09.2024 - Current
Office Administrator
Bills Limousine LLC
05.2021 - 10.2023
Sales Member Representative (Temporary)
Bolt Insurance Agency
09.2019 - 12.2019
Call Center Representative
American Eagle Credit Union
07.2018 - 04.2019
Some College (No Degree) - Psychology
Southern New Hampshire University
High School Diploma -
Manchester High School
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