Nicole Murch
Santa Maria,CA
Summary
Dependable professional with a proven track record in office administration and customer service, exemplified during tenure at J.P. Carroll Fuel Co. Skilled in documentation, positive communication, invoice processing and fostering employer-desired outcomes through effective time management. Known for ensuring smooth office operations through effective organization and thorough communication.
Overview
7
7
years of professional experience
Work History
Office Assistant
J.P. Carroll Fuel Co.
12.2023 - 12.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer questions.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, balancing house accounts as well as the previous days profit.
Pest Control Technician
Modern Pest Control
05.2021 - 05.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Grant Lead/Case Manager
Veterans Inc
01.2020 - 02.2021
- Developed a plan with the veteran in need in order to assess their housing or employment needs.
- Assisted in finding necessary resources as well as secondary resources for veterans.
- Implemented a plan to ensure goals that were outlined in the grant were met.
- Partnered with veteran programs and homeless shelters to assist veterans in need.
- Conducted outreach for the program in order to recruit veterans in need.
Human Resources Recruiting Specialist
Ship-Right Solutions, LLC
05.2019 - 12.2019
- Engaged in full cycle recruiting for two locations including sourcing, interviewing, and onboarding.
- Assessed the staffing needs of the company on a regular basis.
- Trained in basic HR duties such as employee benefit enrollment, federal and state required trainings, and employee relations.
- Developed the first company wide "Employee of the Month" program to increase employee morale.
- Created new ideas for recruiting qualified candidates during times of low unemployment.
Executive Recruiter
Adecco
01.2019 - 05.2019
- Engaged in full cycle recruiting utilizing online resources to source candidates.
- Streamlined executive background check processes.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Veterans Advocate
Veterans Assembled Electronics (VAe)
01.2018 - 12.2018
- Developed networking skills in order to partner with other veteran service organizations.
- Partnered with employers who were searching for the skills the veterans were learning in the electronics program.
- Assisted in finding employment for 100% of the program graduates.
- Advocated on behalf of the veteran with other veterans service organizations to assist with any needs of the veteran.
Education
Bachelor of Science - Public Health
Liberty University
Lynchburg, VA12-2017
Surgical Technology
Southern Maine Community College
South Portland, ME08-2010
Skills
- Customer service
- Time management
- Invoice processing
- Documentation and reporting
- Positive attitude
- Verbal communication
- Office administration
Timeline
Office Assistant
J.P. Carroll Fuel Co.
12.2023 - 12.2024
Pest Control Technician
Modern Pest Control
05.2021 - 05.2023
Grant Lead/Case Manager
Veterans Inc
01.2020 - 02.2021
Human Resources Recruiting Specialist
Ship-Right Solutions, LLC
05.2019 - 12.2019
Executive Recruiter
Adecco
01.2019 - 05.2019
Veterans Advocate
Veterans Assembled Electronics (VAe)
01.2018 - 12.2018
Bachelor of Science - Public Health
Liberty University
Surgical Technology
Southern Maine Community College
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