Danielle Way
Daphne,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Alabama Getaways. Skilled in housekeeping and exceptional communicator, I effectively led teams to exceed guest service standards. Achieved significant improvements in efficiency and cleanliness, contributing to a positive and welcoming environment for all guests.
Overview
18
18
years of professional experience
Work History
Office Assistant
Chesapeake Woodworks
01.2007 - 11.2012
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Scheduled and coordinated travel arrangements for office staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
Delivery Driver
Dominos Pizza Inc.
11.2012 - 02.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Dispatcher
Phoenix EI Transportation
02.2017 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
Instacart Shopper
Instacart
03.2020 - 08.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Housekeeper
Alabama Getaway Vacation Rentals
08.2023 - Current
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
Certificate - Medical Assistant
Everest Institute
Silver Spring09.2009
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Complex Problem-Solving
- Guest Relations
- Exceptional communicator
- Time Management
- Guest Service and Support
- Customer Inquiry and Response
Timeline
Housekeeper
Alabama Getaway Vacation Rentals
08.2023 - Current
Instacart Shopper
Instacart
03.2020 - 08.2023
Dispatcher
Phoenix EI Transportation
02.2017 - 03.2020
Delivery Driver
Dominos Pizza Inc.
11.2012 - 02.2017
Office Assistant
Chesapeake Woodworks
01.2007 - 11.2012
Certificate - Medical Assistant
Everest Institute