Jennifer Stewart
Victorville,CA
Summary
Handling inbound calls, troubleshooting, clear customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Office Assistant
Innovative Business & Partnerships
06.2022 - 04.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored and tracked budgets and expenses.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Behavioral Therapist
Educational & Behavioral support Services
01.2017 - 03.2023
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients
- Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans
- Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols
- Implemented behavior intervention plans to motivate and help clients reach highest potential
- Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
Customer service representative
Apple One
01.2020 - 02.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Built positive relationships with customers by providing exceptional customer service.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Provided timely feedback to management regarding customer inquiries and issues.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
Homecare Aide
Resilient Homecare
05.2019 - 03.2022
- Maintained clean and well-organized environment for client happiness and safety
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits
- Assisted patients with personal care to alleviate burden on family members.
Behavior Aide
Point Quest Pediatrics
02.2018 - 01.2021
- Supported behavior improvement strategies by modeling appropriate choices and reinforcing good behaviors.
- Used verbal and physical de-escalation techniques in crisis situations.
- Worked with special needs and developmentally disabled patients.
- Proven ability to learn quickly and adapt to new situations.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Education
Associate of Science in Nursing - undefined
Victor Valley College
Victorville, CA12.2021
Skills
- Behavioral Support Plans
- Observation
- Social skill development
- Goal setting
- Applied Behavioral Analysis
- Customer Service Experience
- Phone Etiquette
- Customer service satisfaction
- Problem-solving
- Inbound calls/out bound calling
- Self-control
- Patience
- Autism Spectrum Disorder
- Daily living skill development
- Client goal planning
- Tracking client progress
- Customer Service
- Customer Relationship Management (CRM)
- Customer inquiries
Timeline
Office Assistant
Innovative Business & Partnerships
06.2022 - 04.2024
Customer service representative
Apple One
01.2020 - 02.2023
Homecare Aide
Resilient Homecare
05.2019 - 03.2022
Behavior Aide
Point Quest Pediatrics
02.2018 - 01.2021
Behavioral Therapist
Educational & Behavioral support Services
01.2017 - 03.2023
Associate of Science in Nursing - undefined
Victor Valley College
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