Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Thornton

Baltimore,MD

Summary

Goal-oriented professional with experience in warehouse and corporate office settings. Offering excellent customer service, analytical, and communication skills. Able to work well independently or in a team, quickly adapt to new work environments, and handle multiple tasks to achieve company goals.

Overview

10
10
years of professional experience

Work History

Lead Warehouse Associate

Home Depot Distribution Center
Sparrows Point, MD
03.2023 - 10.2024
  • Ensured compliance with safety regulations and company policies in the warehouse.
  • Supervised a team of 3-4 warehouse associates, providing guidance and feedback as needed.
  • Assisted with loading and unloading trucks using forklifts or pallet jacks when necessary.
  • Processed customer orders quickly and accurately according to established timelines.

Vaccine Distributor

Ranstad Employment Agency
Baltimore, MD
05.2021 - 07.2021
  • Maintained a clean and safe work environment by following all safety regulations.
  • Performed quality checks on packed trays, ensuring products were not damaged or expired.
  • Labeled trays with product information and expiration dates prior to packing.

Shift Supervisor

CVS Retail Pharmacy
Baltimore, MD
06.2020 - 05.2021
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Resolved customer complaints in a timely manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Call Center Representative/ University of MD

Ranstad Employment Agency
Baltimore , MD
10.2020 - 01.2021
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Provided technical assistance and troubleshooting on escalated customer inquiries.

Team Lead

Amazon Corp.
Baltimore, MD
01.2015 - 05.2020
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided support to junior staff during peak periods of workloads.

Education

High School Diploma -

Coppin Academy High School
Baltimore, MD
06-2014

Skills

  • Warehouse Safety
  • Call center experience
  • Shipping and receiving
  • Supervisory Experience
  • Customer Service
  • Microsoft Office expertise

Timeline

Lead Warehouse Associate

Home Depot Distribution Center
03.2023 - 10.2024

Vaccine Distributor

Ranstad Employment Agency
05.2021 - 07.2021

Call Center Representative/ University of MD

Ranstad Employment Agency
10.2020 - 01.2021

Shift Supervisor

CVS Retail Pharmacy
06.2020 - 05.2021

Team Lead

Amazon Corp.
01.2015 - 05.2020

High School Diploma -

Coppin Academy High School

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Brittany Thornton