Brittany Truax
Summary
Certified Pharmacy Technician with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Amazon Pharmacy
05.2016 - 04.2024
- Trained new pharmacy technicians how to sort documents in the queues correctly and how to type with the specific system that the company uses.
- Trained incoming management on new processes.
- Typed prescriptions and demographics.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Became a Certified Pharmacy Technician during employment.
Licensed Pharmacy Technician
CVS Pharmacy
05.2014 - 05.2016
- Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
- Drive through
- Used register to complete customer transaction.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Worked as a team with Pharmacist and other technicians.
Front End Supervisor
CVS Pharmacy
05.2014 - 05.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Worked as cashier
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Helped customers and other employees at the pharmacy register as needed.
Education
Bachelor of Science - Music Education
Plymouth State University
Plymouth, NHSkills
- Organizational skills
- Attention to detail
- Problem-solving skills
- Customer service
- Active listening
- Time management
- Interpersonal skills
- Medical terminology
- Teamwork
- Data entry
- HIPAA
- Pharmaceutical calculations
Certifications and Licenses
National Healthcareer Certification (NHA)
June 2019 to June 2025
- Certified Pharmacy Technician License
Arizona Pharmacy Technician License
August 2023 to October 2026
Timeline
Certified Pharmacy Technician
Amazon Pharmacy
05.2016 - 04.2024
Licensed Pharmacy Technician
CVS Pharmacy
05.2014 - 05.2016
Front End Supervisor
CVS Pharmacy
05.2014 - 05.2016
Bachelor of Science - Music Education
Plymouth State University
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VANESSA L. HATCHERVANESSA L. HATCHER
Certified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty PharmacyCertified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty Pharmacy