Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Brittany Procell

Haughton,LA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

13
13
years of professional experience

Work History

Top Stock/ Salesfloor Associate

Wal-Mart Supercenter
06.2022 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Sort freight and stock shelves making sure everything goes in the right place.
  • Changed our price changes, filed our claims
  • Reset modulars making sure they were current and ready for the customers.

Supervisor

Steele's
01.2013 - 08.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Unloaded trucks, visually making sure non was altered and put freight up.

3rd Key Manager

Dollar General
09.2010 - 07.2012
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed overstocking, restocking and inventory control procedures during Type shift.
  • Delivered training for staff development, change management and materials, process and technical controls.

Education

High School Diploma -

Dodson High School
Dodson, LA
05.2004

Skills

  • Communications Strategies
  • Register Management
  • Signage Changes
  • Loss Prevention Goals Monitoring
  • Corrective Actions
  • Shrinkage Control
  • Cash Handling
  • Customer Service
  • Shipment Receiving
  • Sales Contracts
  • Feature Demonstrations
  • Shipment Processing
  • Hospitality and Accommodation
  • Sales Floor Recovery
  • Credit and Debt Card Processing
  • Team Meetings
  • Merchandise Financing
  • Item Ticketing and Pricing
  • Information Updates
  • Dressing Room Assistance
  • Item Scanning
  • Meeting Sales Goals
  • Engaging with Diverse Customers
  • Preventing Incidents
  • Merchandising and Display
  • Energy and Physical Stamina
  • Merchandise Recommendations
  • Positive Customer Engagement
  • Safety and Cleanliness Standards
  • Merchandise Receiving and Handling
  • Ability to Lift 40 Pounds
  • Operate Cash Register
  • Register Opening and Closing
  • Exceeding Customer Expectations
  • End Cap Placement

Timeline

Top Stock/ Salesfloor Associate

Wal-Mart Supercenter
06.2022 - Current

Supervisor

Steele's
01.2013 - 08.2016

3rd Key Manager

Dollar General
09.2010 - 07.2012

High School Diploma -

Dodson High School

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Brittany Procell