Brittany Ungaro
Carey,OH
Summary
Results-driven retail and operations manager with extensive customer-facing experience and proven track record in driving a 22% increase in annual sales. Expertise in fostering client loyalty, optimizing operational efficiency, and leading high-performing teams in dynamic environments.
Overview
10
10
years of professional experience
Work History
Head of Partnerships & Speakers,
SBM
, Remote
09.2025 - 02.2026
- Managed leads and fostered speaker relationships to ensure timely event execution.
- Conducted warm-call interviews to enhance visibility of SBM services and events.
- Expanded Smart Business Mastermind program through strategic promotions and networking.
Bar Manager,
Charleston's Restaurant
Oklahoma City, Oklahoma
12.2024 - 07.2025
- Coordinated bar sales training and tracking initiatives to boost staff knowledge.
- Trained bar staff to improve service efficiency and deepen product knowledge.
- Managed data entry for inventory and ordering, ensuring accurate and timely records.
Bar Manager / Lead Trainer,
Rock N Roll Sushi
Goodyear, Arizona
05.2023 - 04.2024
- Launched 2 locations, trained front of house staff, and assisted with daily operations while managing bar inventory and sales ordering.
Club Membership Manager / Events Manager,
Bass Pro Shop / Capital One
Cary, North Carolina
05.2020 - 01.2022
- Organized and supervised trade shows and events across North Carolina, managing vendor communications and ensuring quality control.
- Oversaw 12 in-store departments and remote club program operations, coordinating quarterly promotions and enhancing customer satisfaction initiatives.
- Led training for 150+ employees on logistics, informatics, and club performance metrics.
General Manager,
Diane’s Beachwear
Scottsdale, Arizona
01.2018 - 09.2019
- Achieved 22% increase in annual sales through targeted merchandising and VIP outreach.
- Managed daily operations, ensuring smooth store functionality and optimal customer experience.
- Oversaw inventory management and replenishment processes to maintain stock levels and meet customer demand.
- Hired, trained, and managed staff; developed company-wide efficiency initiative for reporting.
- Trained and mentored staff to improve customer service skills.
Visual Internship / Operational Manager,
Coach Outlet
Sunbury, Ohio
11.2015 - 01.2018
- Directed visual merchandising efforts to elevate brand presentation and customer engagement.
- Coached team as training ambassador, improving sales tracking and streamlining event coordination.
- Maintained modern luxury hosting standards through corporate communications and metrics tracking.
- Coordinated supply inventory management, conducting bi-monthly audits and optimizing ordering processes.
Education
Bachelor of Science - Fashion and Retail Merchandising
The Ohio State University
Columbus, OH12-2016
Associate of Applied Science - Business Management
The Ohio State University
Columbus, OH12-2016
Skills
- Operations and team leadership
- Recruitment and staffing
- Training and development
- Sales growth strategies
- Client relationship management
- Event planning and execution
- Inventory management
- Budgeting and forecasting
- Process optimization
- Workforce management tools
- Workday and Domo proficiency
- Tripleseat and Flowchat expertise
- Cliq and Notion usage
- Smartsheets and Aloha familiarity
- Telegram and Zoom communication
- Google Docs and Toast skills
- Zoho Notebook and Pandadoc experience
Accomplishments
- Employee of the Quarter, Ruth's Chris Steakhouse, Q4 2019
Timeline
Head of Partnerships & Speakers,
SBM
09.2025 - 02.2026
Bar Manager,
Charleston's Restaurant
12.2024 - 07.2025
Bar Manager / Lead Trainer,
Rock N Roll Sushi
05.2023 - 04.2024
Club Membership Manager / Events Manager,
Bass Pro Shop / Capital One
05.2020 - 01.2022
General Manager,
Diane’s Beachwear
01.2018 - 09.2019
Visual Internship / Operational Manager,
Coach Outlet
11.2015 - 01.2018
Bachelor of Science - Fashion and Retail Merchandising
The Ohio State University
Associate of Applied Science - Business Management
The Ohio State University