Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

BRITTANY URBAN

Lake Park,GA

Summary

Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.My focus is to provide the best customer experience possible.

Overview

12
12
years of professional experience

Work History

Implementation Benefits Specialist

ThreadHCM
07.2022 - Current
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Isolved software.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Worked on EDI integrations so streamline communication between payroll vendor and carriers
  • Handled connections between payroll company and 401k carriers
  • Assisted with design and implementation of various employee benefits programs.

BENEFITS IMPLEMENTATION COORDINATOR

PuzzleHR
03.2022 - 07.2022
  • Responsible for the first interaction a client has with the Managed Benefits team
  • Our team works to identify the benefit needs of a client, learn, and maintain their processes, create SOPs, perform deep dives, and gain carrier access
  • Work with clients and maintain relationships with
  • Benefits Broker
  • As an implementation coordinator, I also look for ways to streamline processes and improve the use of BenAdmin systems.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Communicated project updates to stakeholders at all levels.
  • Administer & assist with enrollments in 401k platforms, also dealt with uploading contribution reports

BENEFITS COORDINATOR

PUZZLEHR
07.2021 - 03.2022
  • As a benefits coordinator, I worked with clients to learn their processes, create SOPs, take over manual tasks as well as worked to streamline processes
  • Manual entries of new hires, terminations, and COBRA systems
  • Meet with employees on occasion to walk them through their benefits offerings or assist in explaining coverages
  • Met weekly with my clients to go over any concerns or issues from their carriers or BenAdmin systems.

PAYROLL ACCOUNTANT

SARASOTA COUNTY SCHOOL BOARD
10.2018 - 07.2021
  • I assisted in the preparation of IS form W-2s, ensuring schools follow applicable laws regarding payroll compliance, maintaining employee records, and performing data entry of required information for processing payrolls including deductions and payments for benefits
  • Prepare salary certifications for retirees and process other employees’ leave benefit requests
  • Assist in the training of school and district personnel in payroll procedures
  • Worked directly with Risk
  • Management regarding worker’s compensation payments to eligible employees, worked with
  • Human Resources regarding status changes on retirees, resignations, terminations, and unpaid leaves
  • Became second in command for leadership when in the event our supervisor was out.

Bookkeeper

BOOKKEEPER, SARASOTA COUNTY SCHOOL BOARD
01.2018 - 10.2018
  • Booker Middle School, writing contracts for outside vendors, collecting monies from vendors, working with school functions to raise monies for school to benefit the children
  • Receive and receipt all monies deposited with the school, process purchase orders, monitor all budget funds and grant monies assigned to my school, and input payroll for staff members to ensure payments are made timely.

HEAD CUSTODIAN

SARASOTA COUNTY SCHOOL BOARD
10.2015 - 12.2017
  • Duties included managing a team, keeping track of timesheets, and overtime forms, and checking school to make sure they maintained safety measures
  • Supported my team on a nightly basis to ensure when we were short-staffed, I was able to assist in their nightly duties to ensure a clean environment for the children to return to
  • Worked with my directors to ensure my staff was up to date on all training on safety and chemical use.

CUSTODIAN

SARASOTA COUNTY SCHOOL BOARD
01.2012 - 10.2015
  • Duties included cleaning classrooms, keeping, and maintaining a safe environment for students and staff, and working on small projects with other team members
  • Also took classes to advance into becoming a head custodian to lead a team of my own.

Education

DIPLOMA -

NORTH PORT HIGH SCHOOL
05.2008

2008

Skills

  • Custodian with Sarasota County School Board
  • Proficient in Isolved, Employee Navigator, several other platforms
  • Self-motivated to achieve high level of
  • Customer satisfaction
  • Knowledge of Multiple HRIS/BenAdmin
  • Systems
  • Collaborative team player who actively seeks and applies
  • Feedback
  • Adaptive time management skills
  • Quickly adapts to fast-paced changing environment
  • Benefits Administration

Accomplishments

  • As a benefits coordinator with PuzzleHR, I was able to determine a need for an Implementation team to assist the ongoing coordinators
  • I worked with Chesney on the Tech team to get figures of how long tasks were taking a benefits coordinator and adjusted my presentation to Senior Leaders to showcase the need for Implementation and how the effect would play on coordinators moving forward, giving them time back in their day to focus on ongoing operations for clients
  • Since Implementation- we have added an additional team member and are still creating better ways implementation to move forward.
  • While at Sarasota County School Board as a Head Custodian I set nightly goals with each employee, we came up with schedules for deep cleaning of the classrooms and created a game plan to tackle sections

Timeline

Implementation Benefits Specialist

ThreadHCM
07.2022 - Current

BENEFITS IMPLEMENTATION COORDINATOR

PuzzleHR
03.2022 - 07.2022

BENEFITS COORDINATOR

PUZZLEHR
07.2021 - 03.2022

PAYROLL ACCOUNTANT

SARASOTA COUNTY SCHOOL BOARD
10.2018 - 07.2021

Bookkeeper

BOOKKEEPER, SARASOTA COUNTY SCHOOL BOARD
01.2018 - 10.2018

HEAD CUSTODIAN

SARASOTA COUNTY SCHOOL BOARD
10.2015 - 12.2017

CUSTODIAN

SARASOTA COUNTY SCHOOL BOARD
01.2012 - 10.2015

DIPLOMA -

NORTH PORT HIGH SCHOOL

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BRITTANY URBAN