Brittany Vanicek
Tucson,AZ
Summary
Results-driven professional with extensive experience managing customer interactions and leading teams. Expertise in conflict resolution and time management, consistently improving service quality and team performance to enhance customer loyalty and retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
Tucson, AZ
06.2024 - Current
- Generated tailored insurance policies based on client needs and financial goals.
- Conducted comprehensive risk assessments to identify client coverage gaps.
- Educated clients on policy features, benefits, and claims processes.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
Supervisor
STARBUCKS COFFEE COMPANY
Tucson, AZ
12.2021 - 03.2026
- Manage daily operations while supporting a high volume of customer interactions
- Resolve customer concerns quickly and professionally, ensuring satisfaction and retention
- Lead and coach team members, improving performance and service quality
- Balance multiple responsibilities simultaneously in a fast-paced environment
- Maintain clear communication across team members and leadership
Bartender Supervisor
Backstory Brewery
Sulphur Springs, TX
01.2020 - 12.2021
- Supervised staff and ensured smooth daily operations
- Handled customer issues, complaints, and special requests professionally
- Coordinated events and managed high-volume service periods
- Strengthened customer loyalty through personalized service
- Packaged products for home consumption during COVID-19 operarions
Bartender
Home Plate
Marana, AZ
12.2017 - 11.2019
- Managed multiple customer interactions simultaneously in a fast-paced environment
- Delivered consistent, high-quality service while maintaining efficiency
- Developed and maintained positive relationships with regular customers, enhancing loyalty and repeat business.
Education
Business Communication
Arizona State University
Remote2029
GED -
William Rainey Harper College
Palatine, IL08.2028
Skills
- Customer Support (Phone, Chat, In-Person)
- Conflict Resolution & De-escalation
- Clear Written & Verbal Communication
- Multitasking in High-Volume Environments
- Time Management & Self-Motivation
- Problem Solving & Critical Thinking
- Team Collaboration (Remote-Friendly)
- Order & Account Management
- Cash Handling & POS Systems
- Training & Mentoring Team Members
Certification
- Licensed Life Insurance Agent - Current
Timeline
Life Insurance Agent
Primerica
06.2024 - Current
Supervisor
STARBUCKS COFFEE COMPANY
12.2021 - 03.2026
Bartender Supervisor
Backstory Brewery
01.2020 - 12.2021
Bartender
Home Plate
12.2017 - 11.2019
Business Communication
Arizona State University
GED -
William Rainey Harper College