Chris Velazquez
West New York,NJ
Summary
Bilingual customer service professional with 3+ years of experience in telecom and retail, delivering top-tier support in both in-person and remote environments. Proven ability to resolve customer issues efficiently while maintaining a high level of satisfaction. Adept with modern communication tools and remote collaboration platforms. Seeking to bring my strong service mindset and communication skills to a remote customer support role.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Mobile Expert
T-Mobile
Hoboken, New Jersey
08.2022 - 02.2025
- Assisted 50+ customers daily with new plans, device upgrades, and troubleshooting.
- Created and maintained customer accounts using CRM tools.
- Stayed current with promotions, policy changes, and product launches.
- Delivered personalized support, resulting in consistently positive customer feedback.
- Resolved complex issues with professionalism and empathy in fast-paced environment.
Guest Service Associate
T.J. Maxx
Edgewater, NJ
03.2020 - 07.2020
- Provided cashier support, returns, and issue resolution during high-volume hours.
- Maintained store appearance and enforced COVID-19 safety protocols.
- Answered product inquiries and ensured smooth checkout process.
Guest Advocate
Kerasotes Showplace
Secaucus, New Jersey
05.2019 - 08.2019
- Greeted guests and ensured a welcoming experience.
- Handled ticket sales, concessions, and guest concerns.
- Supported crowd management and cleanliness of theater areas.
Education
B.A. - Computer Science
Montclair State University
Montclair, NJ 09.2020 - Current
High School Diploma -
Memorial High School
West New York, NJ 01.2016 - 01.2020
Skills
- Customer Support (Phone, Chat, In-Person)
- CRM & POS Systems
- Conflict Resolution & Empathy
- Bilingual: English & Spanish
- Tech-Savvy & Fast Learner
- Typing Speed: ~40 WPM
- Remote Tools: Zoom, Slack, Google Workspace
Timeline
Mobile Expert
T-Mobile
08.2022 - 02.2025
B.A. - Computer Science
Montclair State University
09.2020 - Current
Guest Service Associate
T.J. Maxx
03.2020 - 07.2020
Guest Advocate
Kerasotes Showplace
05.2019 - 08.2019
High School Diploma -
Memorial High School
01.2016 - 01.2020
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