Brittany Von Hess
Brooklyn,NY
Summary
Customer-focused hospitality and operations professional with over 10 years of experience delivering exceptional service in fast-paced, high-volume environments. Skilled in guest relations, team coordination, conflict resolution, and maintaining safety and service standards under pressure. Proven ability to communicate effectively with diverse groups, adapt quickly to changing situations, and create positive customer experiences through professionalism, empathy, and attention to detail.
Overview
20
20
years of professional experience
Work History
Server / Hospitality Professional
Golden Diner & Golden Hof
New York, NY
04.2025 - Current
- Deliver attentive, personalized service in a high-volume restaurant environment.
- Anticipate guest needs and resolve concerns quickly and professionally.
- Maintain safety, cleanliness, and service standards while managing multiple priorities.
- Build positive relationships with guests from diverse backgrounds.
- Collaborate with team members to ensure efficient operations and exceptional guest experiences.
Production Coordinator / Second Assistant Director (Freelance)
New York, NY
01.2015 - Current
- Coordinate logistics and schedules for print and live events.
- Manage communications among crews, vendors, talent, and stakeholders.
- Solve operational challenges in fast-paced, deadline-driven environments.
- Maintain detailed records, schedules, and compliance documentation.
- Support large teams while ensuring smooth daily operations.
Food Service Worker
The Flower Shop
New York, NY
09.2021 - 11.2024
- Delivered excellent guest service while managing large volumes of customers.
- Coordinated communication between front- and back-of-house teams.
- Maintained a clean, organized, and safe environment.
- Assisted with food and beverage service while ensuring quality standards.
- Recognized for professionalism, reliability, and positive guest interactions.
Conference Production Manager
A3C Hip Hop Festival
Atlanta, GA
07.2015 - 10.2016
- Managed event operations for conferences and large-scale live events.
- Coordinated vendors, speakers, volunteers, and event schedules.
- Served as the primary point of contact for guests and stakeholders.
- Ensured high-quality experiences for attendees while meeting strict deadlines.
- Led teams in a dynamic, customer-focused environment.
Northeast Sales Representative
Lifted Research Group
New York, NY
01.2012 - 03.2014
- Built and maintained strong client relationships throughout the Northeast region.
- Conducted sales reporting and coordinated product launches.
- Developed new business through networking and customer outreach.
- Delivered professional service while representing company brand standards.
Executive Assistant, Sales, Marketing & Customer Service
Lifted Research Group
New York, NY
06.2006 - 12.2012
- Managed customer service inquiries and client accounts.
- Coordinated communications with vendors, customers, and internal teams.
- Assisted with trade shows, events, and marketing initiatives.
- Provided administrative and operational support in a fast-paced environment.
Education
Business Studies
Nassau Community College
Nassau County, NYSkills
- Customer Service Excellence
- Hospitality & Guest Relations
- Safety & Compliance Awareness
- Conflict Resolution
- Team Collaboration
- Communication Skills
- Problem Solving
- Multitasking in Fast-Paced Environments
- Event & Operations Coordination
- Cultural Awareness & Professionalism
- Sales & Relationship Building
- Time Management
Timeline
Server / Hospitality Professional
Golden Diner & Golden Hof
04.2025 - Current
Food Service Worker
The Flower Shop
09.2021 - 11.2024
Conference Production Manager
A3C Hip Hop Festival
07.2015 - 10.2016
Production Coordinator / Second Assistant Director (Freelance)
01.2015 - Current
Northeast Sales Representative
Lifted Research Group
01.2012 - 03.2014
Executive Assistant, Sales, Marketing & Customer Service
Lifted Research Group
06.2006 - 12.2012
Business Studies
Nassau Community College