Brittany Walker
Bowie,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
19
19
years of professional experience
Work History
Regional Manager
Hhd Avaiation LLC
College Park, MD
01.2026 - Current
- Directed regional operations, ensuring compliance with aviation regulations and safety standards.
- Developed strategic plans to enhance operational efficiency and customer satisfaction across multiple locations.
- Managed cross-functional teams, fostering collaboration to achieve organizational goals and improve service delivery.
- Implemented performance metrics to monitor productivity and identify areas for process improvement.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Established and maintained operational standards for four locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Established team priorities, maintained schedules and monitored performance.
Assistant Store Manager
Family Dollar
Laurel, MD
08.2022 - 07.2025
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and merchandising techniques.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Collaborated with management to develop promotional displays that increased sales engagement.
- Coordinated employee schedules to maintain optimal staffing levels during peak hours.
- Resolved customer complaints effectively, enhancing overall shopping experiences and satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Technical Support Agent Tier 2
Conduent
Elkridge, MD
06.2019 - 07.2022
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assist customers Upload new software, and updates
- Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
- Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
- Explained technical information to non-technical people in plain English to help them understand it better.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Submitted service tickets for requests for equipment maintenance.
- Worked closely with supervisors to escalate and resolve customer or technical issues.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Associate Manager
Whole Foods Market
Riverdale Park, MD
11.2019 - 11.2020
- Managed an efficient, friendly and effective crew.
- Consistently received a 100% rate of customer satisfaction.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Ensured that all responsibilities for the Department were effectively handled
- Greeted all customers.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
Supervisor
Target
Greenbelt, MD
01.2016 - 11.2019
- Trained newly hired employees.
- Launched new teams and sub groups within the company's operation
- Assisted in all areas of manufacturing, safety, inventory control and process implementation.
- Maintained all the Standard Operating Procedures and Safety Policies
- Assessed employees’ strengths and delegated tasks based upon expertise and knowledge, which increased workflow
- Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Ensured register count and bank deposits contained proper amounts of currency.
Lead Medical Assistant
family medicine
Washington D.C.
05.2012 - 10.2016
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Assigned employee areas, scheduled staff breaks and authorized overtime.
- Ensured safety and well-being of patients.
- Scheduled patient admissions and discharges.
- Completed all daily living tasks to enhance the quality of life of elderly patients.
Office Manager
Family Podiatry
Bladensburg, MD
01.2011 - 03.2013
- Created and maintained all employee files, training files and confidential files
- Met challenging quotas for productivity and accuracy of work.
- Oversaw appointment scheduling and coordination for both clients and personnel, managed accounts and drove productivity improvements.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Received, screened and routed incoming calls.
- Interact with clients to service requests and handle paperwork
- Supervise office staff
Shift Supervisor
Regis hair salon
Silver Spring, MD
05.2007 - 03.2010
- Mentored newly hired employees on styling equipment and developed training manual for all to use for reference purposes.
- Oversaw managers, operations, sales, finance, human resources departments and operations in matrix management environment.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Encouraging and mentoring team members
- Implemented policies and standard operating procedures for continuous improvement.
- Trained new hires and retrained employees periodically on new recipes and procedures
Education
Bachelor of Science - Computer And Information Sciences
University of Maryland Global Campus
Hyattsville, MD05.2028
High School Diploma -
Laurel High School
Laurel, MD01.2008
Skills
- Team leadership
- Computer programming
- Customer service
- Software projects
- Troubleshooting
- New employee mentoring
- Written and oral communication
- Customer focused
- Group presentations
- Team oversight
- Workflow analysis
- Operations
- Staff training and development
- Staff management
- Operational management
Timeline
Regional Manager
Hhd Avaiation LLC
01.2026 - Current
Assistant Store Manager
Family Dollar
08.2022 - 07.2025
Associate Manager
Whole Foods Market
11.2019 - 11.2020
Technical Support Agent Tier 2
Conduent
06.2019 - 07.2022
Supervisor
Target
01.2016 - 11.2019
Lead Medical Assistant
family medicine
05.2012 - 10.2016
Office Manager
Family Podiatry
01.2011 - 03.2013
Shift Supervisor
Regis hair salon
05.2007 - 03.2010
Bachelor of Science - Computer And Information Sciences
University of Maryland Global Campus
High School Diploma -
Laurel High School