Brittany Ward
Scottsburg,IN
Summary
A calm and experienced dispatcher with over 10 years of knowledge, a committed professional with a solid history of accomplishments in the center in helping people handle emotionally charged, life-threatening, and dangerous situations. I'm a hardworking and passionate candidate with strong organizational skills who is eager to secure the position of 911 Director. Who is eager to put my knowledge and efforts into adding value and helping the team achieve goals for the present and future.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Communications Supervisor/Certified Training Officer
Scott County Emergency Communication Center
05.2013 - Current
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Conducted regular evaluations of employees'' progress, offering constructive feedback and personalized guidance for improvement opportunities.
- Provided coaching and mentoring to employees.
Kindergarten Assistant
Vienna Finley Elementary
08.2018 - 03.2019
- Enhanced learning experiences by incorporating hands-on activities and creative projects into the kindergarten curriculum.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Monitored student classroom and outdoors activities to promote student safety.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Laminated teaching materials to increase durability under repeated use.
Education
No Degree - Physical Therapy
Ivy Tech Sellersburg
Sellersburg, INSkills
- Determine response requirements and relative priorities of situations and dispatch units in accordance with established procedures
- Enter,update and retrieve information from IDACS/NCIC networks such as: wanted subjects, stolen vehicles, missing people, etc
- Aptitude for collaborative partnerships
- Willingness to learn a new position and maintain an openness of ideas and opinions for the future of the department
- Team Management
- Certified Training Officer
- Critical thinking, critical listening and quick decision making
- Interpersonal Skills
- Active Listening
- Geographic Information Systems
- Dispatch Protocols
- Training and Development
Certification
- First Aid/ CPR
- International Academies of Emergency Dispatch(IAED)
- Association of Public Safety Communications Officials(APCO)
- National Emergency Number Associations(NENA)
- Emergency Medical Dispatch(EMD)
- FEMA: 100,120,144,200,230,235,240,241,242,244,700 and 800 certifications.
- Countless trainings for Police One, Priority Dispatch
- Certified Training Officer (APCO)
Timeline
Kindergarten Assistant
Vienna Finley Elementary
08.2018 - 03.2019
911 Communications Supervisor/Certified Training Officer
Scott County Emergency Communication Center
05.2013 - Current
No Degree - Physical Therapy
Ivy Tech Sellersburg
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