Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Ward

Cleveland,MS

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Advocate

Concentrix
07.2024 - Current
  • Resolving customer inquiries/requests
  • Developing and maintaining accurate files
  • Ensuring customer requests are handled in an appropriate and timely manner

Healthcare Customer Service Advocate

Humana
01.2021 - 06.2024
  • Processed medication pricing inquiries and verified prior authorizations, ensuring compliance with healthcare regulations
  • Managed a high volume of inbound calls, providing timely and accurate responses to customer inquiries
  • Collected and recorded sensitive customer information, including contact details and payment data, for secure entry into service databases
  • Delivered personalized and courteous customer service, contributing to high levels of customer satisfaction and retention

Customer Service Clerk

T-Mobile
02.2019 - 12.2020
  • Provided exceptional customer service to T-Mobile customers, addressing inquiries and resolving issues with a focus on customer satisfaction

Education

Associate of Science - Accounting And Finance

Dallas College
Dallas, TX

High School Diploma -

North Mesquite High School
Mesquite, TX

Associate of Science Degree - Health Sciences - Medical Administrative Assistant

Ultimate Medical Academy
Tampa, FL

Skills

  • Patient Processing
  • Patient Registration
  • Check In
  • Check Out
  • Data Entry
  • HIPAA Compliance
  • Medicare
  • Microsoft Office Applications - Word, Excel, and PowerPoint
  • High Volume Environment
  • Microsoft word, Excel
  • Creative Problem Solving
  • Ability to work professionally with sensitive items / materials
  • Technical Proficiency
  • Multitasking
  • Recordkeeping strengths

Certification

  • Work from Home Training Certificate, Ultimate Medical Academy
  • HIPAA Essentials for Healthcare Professionals Certificate, Ultimate Medical Academy
  • Registered Pharmacy Technician (RPhT), State of Mississippi License #228834

Timeline

Healthcare Customer Service Advocate

Concentrix
07.2024 - Current

Healthcare Customer Service Advocate

Humana
01.2021 - 06.2024

Customer Service Clerk

T-Mobile
02.2019 - 12.2020

Associate of Science - Accounting And Finance

Dallas College

High School Diploma -

North Mesquite High School

Associate of Science Degree - Health Sciences - Medical Administrative Assistant

Ultimate Medical Academy
Brittany Ward