Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Ware

McKinney,TX

Summary

Accomplished in enhancing customer satisfaction and streamlining operations, I excel by implementing problem-solving strategies and improving workflow efficiency. My expertise in Salesforce and exceptional email etiquette, combined with a knack for mentoring and strategic planning, significantly contributed to operational excellence and sales growth. Experienced with complex customer service interactions, ensuring timely and accurate resolutions. Utilizes in-depth knowledge of company policies and procedures to handle escalated issues effectively. Track record of maintaining high customer satisfaction through excellent problem-solving and communication skills.

Overview

6
6
years of professional experience

Work History

Tier 2 Customer Service Representative

Connexus Resource Group
03.2024 - Current
  • Utilized problem-solving skills to address customer complaints.
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
  • Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.

Lead Customer Service Specialist

Adecco
04.2022 - 02.2024
  • Championed process improvements to optimize workflow and reduce errors in customer interactions.
  • Maintained up-to-date knowledge of industry trends and competitive landscape to better serve customers'' needs.
  • Collaborated with cross-functional teams to enhance overall operations efficiency and effectiveness.
  • Conducted regular performance reviews for team members, setting achievable goals and expectations.

Customer Support Specialist

Genpact
06.2019 - 03.2022
  • Developed and implemented strategies to improve customer service and increase sales.
  • Contributed to long-term strategic planning endeavors by providing input on projections, resource allocation plans, and departmental growth opportunities.
  • Implemented safety protocols and conducted regular inspections to maintain a safe working environment for all employees.
  • Mentored new hires, providing guidance and resources to help them acclimate quickly to their roles.

Education

Diploma -

Bastrop High School
Bastrop La
05.2010

Skills

  • Data entry proficiency
  • Typing speed
  • Salesforce proficiency
  • Email etiquette
  • Call handling
  • Customer service
  • Active listening

Timeline

Tier 2 Customer Service Representative

Connexus Resource Group
03.2024 - Current

Lead Customer Service Specialist

Adecco
04.2022 - 02.2024

Customer Support Specialist

Genpact
06.2019 - 03.2022

Diploma -

Bastrop High School
Brittany Ware